The Employee Engagement Network

Bob is the production manager for 75 employees. His employees range from 19 to 64. Bob read that different generations require different methods or approaches to be engaged. Yet Bob is concerned, in this union facility, about treating employees differently. He turns to you and asks, "What should I do?"

Please respond to this case in 50 words or less. Make your response concise. Don't try to cover it all rather write your "lean" essential response. 

A collection of responses will be published in our fourth case study e-book. To be included, your response must be 50 words or less.


Tags: case, employee, engagement, generations, study

Views: 776

Reply to This

Replies to This Discussion

First, Bob, treat everyone as individuals. Follow the collective agreement rigorously for work-related priorities and make sure you have a personal relationship with each employee. Conduct yourself with integrity and model the behaviour you expect from others. Adopt this mantra: "Age is not a factor".

Hi George:

Thanks for getting the conversation going. Look forward to it generating more responses.



 Build mutual respect. Team GenY upwards and find experts in both camps: IT skill plus knowledge and experience. Now watch collaboration, admiration and respect grow.

 Employees below 30 years - promising career and challenging opportunuties

 Employees aged between 30 & 50 - more involvement in day to day activities to forsee growth

 Employees above 50 years - mentoring and advisory role to tap their vast experience.

Understand your team as individuals first. ("Yes! We're all individuals!") Build relationships and rapport. Give people meaningful work and reward and recognition that they value. This will be different for different people (age irrelevant). Different but equitable is possible!

ps nitpicking but the plural of try is tries :)


Thank you for pointing this out, change made and a little bit of face saved. Feel free to nitpick anytime!


Ah David you are more than welcome, I hate doing it but when it's in the title... :)


It is all about improving or making work better. Your intentions are great and I can accept any content feedback.


Bob would do well to remember the old adage of different strokes for different folks; older folks typically have concerns of their looming retirement while younger folks usually would like to make the most of today. Bob can capitalize handsomely on this significant difference and tweak his total compensation package such that the older folks obtain more deferred benefits in the nature of healthcare, spread out regular income and possibly periodic vacations, the younger folks getting more money in hand + "benefits" like coupons for night outs, and so on

Bob, you need to understand the difference between fairness and sameness when it comes to employees. Just like you wouldn't buy your kids the same gift for Christmas, you don't treat all employees the same whether it is based on age, gender, culture or personality.

Hi Karen,

A very useful analogy. Thanks



One Click Resources

EEN Button Lightning LessonEEN Button Case StudyEEN Button Facebook

580 Videos Related to Employee Engagement

Click on this eBook listing over 580 videos available on the network. When you open the document up online you can click on the title to go directly to the video. Happy and engaged viewing.

Latest Activity

Ryan Scott posted a blog post
1 hour ago
Jim Taggart posted blog posts
6 hours ago
Robert Morris posted blog posts
21 hours ago
Armand Mccabe shared their blog post on Facebook
Armand Mccabe posted a blog post
Robert Morris posted blog posts
John Junson posted a blog post
Robert Morris posted blog posts
Sybil F. Stershic posted a status
"How Volunteers in Medicine effectively engages healthcare professionals:"
Sybil F. Stershic posted a status
"How Volunteers in Medicine successfully engages healthcare professionals."
Robert Morris posted blog posts
David Zinger commented on Jim Taggart's blog post Brutalized by an Airline: How Corporate Culture is Reflected in Poor Customer Service
Oct 13

© 2014   Created by David Zinger.

Badges  |  Report an Issue  |  Terms of Service