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What's more important: inner engagement or outer, social engagement?

Which do you think is more important:  inner engagement or outer, social engagement?   And how do you think these two aspects of engagement are related?

Thank you,

Steve Randall

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Hello,

Please stop trying to fractionalize the function of engagement.  They're ALL important.  But engagement only makes a difference if its REAL and sincere.  But you knew that already.

Eric

 

Eric, I agree they're all important, and I'm trying to clarify how inner engagement relates to outer engagement.  I'm not going to make assumptions about what you mean.  How do you define "REAL and sincere?"  It seems like these are aspects of inner engagement, right?

What is the end goal you have in mind?

Is it recruitment?

Is it retention? 

Is it the customer experience?

I think if you pinpoint the context of your question it might be easier to answer. 
 

Overall I believe that inner engagement should always be the starting point as it feeds into every aspect of the organization (i.e. I find organizations that seek help for external engagement challenges can always trace the source of their issues back to internal engagement somehow).  Engage your employees and everything else will follow. 

I think I understood your question, let me know if I am on track here. 

I'm not looking for an answer, just exploring an inquiry about the different aspects of engagement and how they're related in any kinds of work situations.  I find it very useful that you say "organizations that seek help for external engagement challenges can always trace the source of their issues back to internal engagement ."  Thus it seems that inner engagement is most important, perhaps since it drives external engagement.  You also say, "Engage your employees and everything else will follow." Do you mean focus on improving inner engagement, or . . . ?  

Thank you, Scott.

This is a bit of a false dichotomy, but If I had to pick one, I would pick inner engagement. 

I am assuming  that inner engagement is an employee being interested in their job.  I'm guessing that outer engagement is an employee being interested in other peoples jobs, or just other people.

 

If you were outwardly enganged but not inwardly engaged, then I would see that as being fake.

Hi, Scott, I agree that outward 'engagement' without inner engagement would be fake, perhaps just acting, putting on a show for the boss, perhaps even espionage.  

Inner engagement clearly has other possibilities than just 'interest':  holding back, resigning oneself to doing something, getting 'into it', being 'into it', being engrossed or absorbed to the 'point' of being a peak experience. 

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