Employee Engagement For All.....hosted by David Zinger

Engaging Books

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This group is for anyone who want to talk about books on engagement, work, leadership or management. You can recommend a book, ask others about a book, or join in a discussion about a book.

Members: 14
Created By: David Zinger
Latest Activity: Apr 24

What Are You Reading / What Have You Read?

This is the place to weight in or voice your perspective on books related to employee engagement.

Discussion Forum

Go Put Your Strengths To Work by Marcus Buckingham
7 Replies

I am interested if anyone read Buckham's book and what they thought of it in relationship to employee engagement. Continue

Started by David Zinger. Last reply by David Zinger Apr 24.

What books are you currently reading that discuss employee engagement?
8 Replies

I am very interested in books on employee engagement or related topics. What are you reading? Do you want to start a discussion on a specific book? Do you have a recommendation?

Started by David Zinger. Last reply by Ian Buckingham Apr 22.

"A New Earth" by Eckhart Tolle

Oprah's blessing has shot this book into the limelight. I've personally found it to be the most transformational work I've ever experienced (certainly beats spending thousands on a Tony Robbins sem... Continue

Tagged: successful, tolle, tools, transformation, manager

Started by Carol Cole-Lewis Apr 8

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Comment by Robert Morris on March 28, 2008 at 10:25am: In the recently published anthology, The Best of the Gallup Management Journal, an article written by Benson Smith focuses on customer engagement. Here an excerpt:

“For most of us, [ATMs] have become a routine part of the way we bank; we find them efficient and convenient…But as satisfied as you may be with the service that ATMs provide, when is the last time you recommended a particular machine to one of your friends or colleagues? Or recommended your bank, for that matter? ATM users can be perfectly satisfied but not engaged.

"In our continuing evaluation of the factors that help build world-class sales organizations, customer engagement is becoming an increasingly important and reliable measuring stick to evaluate the quality and progress of the sales organization. In fact, almost all of the strategies you use to boost sales must be viewed against that measuring stick."(Benson Smith, Pages 98 and 99)

Of course, there will be no customer engagement unless and until there is,first and foremost, employee engagement.