Share 'Engagement Surveys - Dealing with Contentious Verbatim Comments'

Most surveys offer the respondent an opportunity to provide free-form verbatim comments at the end of a survey. I have encountered some interesting situations and would like to know how others have handled or would suggest handling similar situations. 1. Issues of harassment have surfaced in the comments. There may or may not be names. ---How I've handled it: I contact the client to let them kno…