Abhishek Mittal's Page

Cross-posted from http://abhishekmittal.com

Many a times, I find that HR folks rush too fast to make employee engagement metrics a part of KPIs or balanced scorecards. The idea is that there should be a “carrot” to ensure that managers take accountability for their people, otherwise they won’t spend time on open dialogue with their teams and co-create action plans for improvement in engagement levels. I was recently asked if the carrot and stick ap… Continue

Cross-posted from http://abhishekmittal.com

Towers Perrin (disclaimer: my employer) has released a new paper discussing Employee Engagement in conjunction with Employee Well-Being. Employee Well-Being has been defined as a combination of 3 important aspects of an employee’s working life:

Physical Health: healt… Continue

I am a consumer too. I consume a lot of services like banking, telecom, insurance, retail shopping, medical etc. When I look back and think what draws me repeatedly to some service providers, I realize it's not usually the product. The product is almost similar. Price could play a role, but "search" costs are high. Product and pricing are mere hygiene factors - necessary to keep you in the game. What brings me back is "People".

Ultimately, all service organizations are "people businesses". Thin… Continue

Employee motivation is one of the key components of employee engagement. Employees who are motivated are willing to invest discretionary effort to go above and beyond the call of duty. They are more likely to go the extra mile to help the organization succeed.

There are a variety of ways in which companies and managers seek to motivate their employees. Some of these succeed and some don't. I thought it will be a good idea to jot down a few basic principles or broad themes you should keep in min… Continue

So, the question is simple - "Who are you hiring as your next HR leader?"

As I meet more & more people, I find lesser & lesser instances of "business" people in the HR departments. There are very few cases of line managers making a lateral entry into HR. So, the HR team remains composed of a group of people exposed mostly to HR and administrative processes. Business leaders are always asking for more 'value' from the HR teams and often have unmet expectations around HR's alignment with… Continue