The Employee Engagement Network

Abhishek Mittal's Page

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Read Up! (8th Jan)

Welcome to 2010! And have a great one! Just to get things started here, here are some interesting reads I found in the first few days of this year: Michael Specht writes an insightful post on HR strategy and how it needs to be “real time”. On the other hand, the Flip Chart Fairy Tails blog carries an [...]

List of the Top Blog Posts of 2009

And finally! Finally, the year is coming to an end. It has been a long, tough year for many of us. And, it’s the time for me to reflect back. Overall, this has been a great year for this blog, as I got more and more readers and was featured on Alltop as one of the [...]

Get Rid of Under-Achievement Through Real Autonomy

Below you see a free e-book. Contributors include some of the smartest people of our age. All of the stuff in here is extremely interesting, but specifically, I would like to point you to page 25, where Dan Pink talks about autonomy. He begins with a hard-hitter “Management isn’t natural” and says that it can [...]

Designing Customer Experiences

These days I have been working with a client to help design their executive education center for their leadership cadre. They want to provide trainees a world-class learning experience, not only in terms of quality of education, but also hospitality. They don’t even call them “trainees”, but call them “customers”. So, it’s like they want [...]

What Drives Employee Engagement?

I came across a blog post titled “Employee Engagement: What Exactly is it?” The post points to a study by The Conference Board which studied different research reports published by various consulting firms. Interesting thing is that they look at the top drivers of engagement and I have always maintained that there is a lot [...]

Profile Information

Who are you?
Management Consultant. Blogger. Photographer. Tech Enthusiast. Foodie. Cook. Curious Observer. World Traveler.
What is your interest or involvement in employee engagement?
Consultant with Towers Perrin
Website:
http://abhishekmittal.com
Where are you located?
Singapore

Latest Activity

Tell people why their roles matter to the organization. Teach them the "vital signs" of the business.
December 10, 2009
When employees come to talk to you, do not carry the "I am very busy" look.
December 3, 2009
Two ears, one mouth - listen more than you speak!
December 3, 2009
Remember that employees are human first; seek to build what matters the most to humans - personal relationships.
November 29, 2009
Communicating "what" is not enough. Explain the "why" behind everything.
November 29, 2009
November 18, 2009
Abhishek Mittal added a blog post
Many a times, I find that HR folks rush too fast to make employee engagement metrics a part of KPIs or balanced scorecards. The idea is that there should be a “carrot” to ensure that managers take accountability for their people, otherwise they won’…
November 6, 2009
Abhishek Mittal added a blog post
Cross-posted from http://abhishekmittal.com Towers Perrin (disclaimer: my employer) has released a new paper discussing Employee Engagement in conjunction with Employee Well-Being. Employee Well-Being has been defined as a combination of 3 importan…
October 27, 2009
Treat your employees the way you want them to treat your customers.
October 21, 2009
"A company that is doing better financially may naturally have more engaged employees because they don't worry about their future." True....but one also needs to remember Engagement is more than "future orientation". Moreover, it is a leading indic…
October 8, 2009
Abhishek Mittal added a blog post
I am a consumer too. I consume a lot of services like banking, telecom, insurance, retail shopping, medical etc. When I look back and think what draws me repeatedly to some service providers, I realize it's not usually the product. The product is al…
September 27, 2009
Whenever I come across hard-nosed execs, I like to use numbers to make a point. Execs take notice when you "show them the money". So, it's useful to show them linkages between engagement and business metrics like sales, profitability, attrition, saf…
September 27, 2009
Abhishek Mittal was featured
September 23, 2009
Abhishek Mittal added 2 blog posts
September 23, 2009
And here's a "one-word advice" ACT!
September 11, 2009
Treat your customers the way you treat your customers.
September 11, 2009

Abhishek Mittal's Blog

Abhishek Mittal

Building Accountability for Employee Engagement

Cross-posted from http://abhishekmittal.com

Many a times, I find that HR folks rush too fast to make employee engagement metrics a part of KPIs or balanced scorecards. The idea is that there should be a “carrot” to ensure that managers take accountability for their people, otherwise they won’t spend time on open dialogue with their teams and co-create action plans for improvement in engagement levels. I was recently asked if the carrot and stick ap… Continue

Posted on November 6, 2009 at 2:30am —

Abhishek Mittal

Employee Well-Being

Cross-posted from http://abhishekmittal.com

Towers Perrin (disclaimer: my employer) has released a new paper discussing Employee Engagement in conjunction with Employee Well-Being. Employee Well-Being has been defined as a combination of 3 important aspects of an employee’s working life:

Physical Health: healt… Continue

Posted on October 27, 2009 at 9:45am —

Abhishek Mittal

Every Interaction Matters!

I am a consumer too. I consume a lot of services like banking, telecom, insurance, retail shopping, medical etc. When I look back and think what draws me repeatedly to some service providers, I realize it's not usually the product. The product is almost similar. Price could play a role, but "search" costs are high. Product and pricing are mere hygiene factors - necessary to keep you in the game. What brings me back is "People".

Ultimately, all service organizations are "people businesses". Thin… Continue

Posted on September 27, 2009 at 11:09pm —

Abhishek Mittal

What Motivates People?

Employee motivation is one of the key components of employee engagement. Employees who are motivated are willing to invest discretionary effort to go above and beyond the call of duty. They are more likely to go the extra mile to help the organization succeed.

There are a variety of ways in which companies and managers seek to motivate their employees. Some of these succeed and some don't. I thought it will be a good idea to jot down a few basic principles or broad themes you should keep in min… Continue

Posted on September 23, 2009 at 10:00am —

Abhishek Mittal

Who Are You Hiring Next In Your HR Team?

So, the question is simple - "Who are you hiring as your next HR leader?"

As I meet more & more people, I find lesser & lesser instances of "business" people in the HR departments. There are very few cases of line managers making a lateral entry into HR. So, the HR team remains composed of a group of people exposed mostly to HR and administrative processes. Business leaders are always asking for more 'value' from the HR teams and often have unmet expectations around HR's alignment with… Continue

Posted on September 22, 2009 at 11:30pm —

Comment Wall (6 comments)

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At 12:59am on June 25, 2009, Andrea Montuschi said…
Nice to virtually meet you, colleague Abhishek!
Ciao from TP-ISR Milan
Andrea
At 10:12am on June 20, 2009, Terrence Seamon said…
Hi Abhishek,
Welcome to the Manager Tools group. Feel free to get something started there.
Terry
At 11:17pm on June 18, 2009, Agnes Goh said…
Hi! :) small world.
At 9:21pm on February 21, 2009, David Zinger said…
Abhishek:
I appreciate a few of your firsthand comments about results. There is always more to the numbers than a superficial conclusion.
David
At 9:14am on February 21, 2009, David Zinger said…
Hello Abhishek:

Welcome to the Employee Engagement Network. I enjoy the Mumblr blog. Thanks for listing it and I read a few posts and put it into my bloglines reader. How are things in Singapore in regards to employee engagement. At one time I thought Singapore had a low level of engagement. Was this true? His it changed? I am pleased you joined the network and I look forward to your participation. Let me know if I can be of assistance.

David
At 6:02am on February 20, 2009, Keerthi Kalyan said…
hi Mr. Mittal. Im new here and am still a student so im not exactly certain how and with what words I may say that i wish to interact with you and know more about your work and how HR consulting works exactly. I look forward to your reply-Keerthi
 
 

Latest Activity

Kelly Miller Laughlin, Angela Sinickas, David J Kovacovich and 1 more joined The Employee Engagement Network
28 minutes ago
Bob Kelleher added a blog post
Many organizations have seen their voluntary turnover numbers greatly decline during the past 18months (our recessionary window). However, there are two great articles that are indicating that the turnover wave is coming. Those organizations with di…
2 hours ago
3 members updated their profile photos
2 hours ago
You must make the choice to be engaged with your employees every day...for engagement is a decision before it is an action.
2 hours ago
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Michael J Hart updated their profile
2 hours ago
Recognize that employee engagement is not a fluffy extra but the fundamental way you will get work done with others through conversation, co-creation, community, mutuality, and other inclusive approaches to achieve results that matter to organizatio…
3 hours ago
5 hours ago
Terrence Seamon Building my new website, called "Galvanize Into Action." Stay tuned...
5 hours ago
David Zinger The employee engagement network now lets your my-page update go directly to twitter.
5 hours ago
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5 hours ago
Ah, the script for a boss! That is easy, but a long way from the traditional one. First, I suggest the boss do a quick read of Douglas McGregor's "The Human Side of Enterprise" to gain an understanding of the theory behind X and Y. Then commit the…
5 hours ago
Jon... Great stuff. Particularly like the piece about attacking "internal friction". I still think the macro issues, namely around what kind of relationships does the organisation wish to have with specific groups/classes of employees need to be c…
6 hours ago
Ray Seghers Brainstorming new Blog ideas for 2010.
6 hours ago
My view on this is that where you treat employee engagement like a ‘big bang’ corporate change programme it will always carry a significant risk of turning into an ‘organisational Vietnam’. Don’t go to war in the first place! Do it by taking lots a…
6 hours ago
Manage by being a part of them, not by standing apart from them. Sujata Dev
7 hours ago
7 hours ago

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