Create many avenues for feedback and ongoing interchange, and respond appropriately to what you hear, because communication must be two-way to be genuine.
I facilitate, coach, train and consult to many types of organizations to help the people in them learn how to mitigate organizational conflict. I am a certified mediator and organizational communication specialist.
What is your interest or involvement in employee engagement?
When people feel confident of their ability to speak their truth and resolve issues among them at the root level, they spend far less time in covert activity engendered by unacknowledged conflict. They are then freed up to be genuinely engaged in their working lives.
Hi Carol,
Welcome to Manager Tools for EE!
Your specialty, conflict, is an area where a lot of Managers squirm. I look forward to your wisdom on this topic.
Terry
I summarized some high-level thought leadership from firms such as DDI, McKinsey, Towers Perrin, and Hewitt in my latest blog post. These are all papers from the last several months discussing engagement: bit.ly/3a4uft
I know that Towers Perrin a...
Thanks a lot for your help !
I actually did have a look on Gallup's 12 Questions, the only worry is that it measures more the enablers of employee engagement than employee engagement itself. I have however grouped the items into themes, and only o...