Carol J. Sutton's Discussions
Carol J. Sutton's Page
Latest Activity
Create many avenues for feedback and ongoing interchange, and respond appropriately to what you hear, because communication must be two-way to be genuine.
Profile Information
- Who are you?
- I facilitate, coach, train and consult to many types of organizations to help the people in them learn how to mitigate organizational conflict. I am a certified mediator and organizational communication specialist.
- What is your interest or involvement in employee engagement?
- When people feel confident of their ability to speak their truth and resolve issues among them at the root level, they spend far less time in covert activity engendered by unacknowledged conflict. They are then freed up to be genuinely engaged in their working lives.
- Website:
- http://www.cjscom.com
- Where are you located?
- Metro Vancouver, British Columbia, Canada
Comment Wall (4 comments)
- At 3:24pm on March 20, 2008,
Terrence Seamon said… - Hi Carol,
Welcome to Manager Tools for EE!
Your specialty, conflict, is an area where a lot of Managers squirm. I look forward to your wisdom on this topic.
Terry
- At 2:42pm on March 20, 2008,
Jean Douglas, CMC said… - Hi Carol - It has been ages since we last chatted.
- At 2:30pm on February 28, 2008,
Tim Wright said… - Carol -
Welcome! I am working on getting my mind around the separate (and not) areas of employee engagement and conflict resolution.
I know I can learn a great deal from you.
Tim
- At 5:30pm on February 26, 2008,
David Zinger said… - Carol,
I am so glad you joined us. I love your phrase about covert activity engendered by unacknowledged conflict. Good point.
David
About
Latest Activity
Many organizations have seen their voluntary turnover numbers greatly decline during the past 18months (our recessionary window). However, there are two great articles that are indicating that the turnover wave is coming. Those organizations with di…
You must make the choice to be engaged with your employees every day...for engagement is a decision before it is an action.
Recognize that employee engagement is not a fluffy extra but the fundamental way you will get work done with others through conversation, co-creation, community, mutuality, and other inclusive approaches to achieve results that matter to organizatio…
Ah, the script for a boss! That is easy, but a long way from the traditional one.
First, I suggest the boss do a quick read of Douglas McGregor's "The Human Side of Enterprise" to gain an understanding of the theory behind X and Y. Then commit the…
Jon...
Great stuff. Particularly like the piece about attacking "internal friction".
I still think the macro issues, namely around what kind of relationships does the organisation wish to have with specific groups/classes of employees need to be c…
My view on this is that where you treat employee engagement like a ‘big bang’ corporate change programme it will always carry a significant risk of turning into an ‘organisational Vietnam’. Don’t go to war in the first place!
Do it by taking lots a…
Manage by being a part of them, not by standing apart from them.
Sujata Dev
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