Doug Shaw's Page

The Chartered Institute of Personnel and Development’s measure of job satisfaction has dropped from a score of 46 to 37 according to the latest UK Employee Outlook survey of 2,000 staff. More people (42 per cent) reported excessive pressures at work, compared to six months ago (38 per cent), while employees were also more likely to say they have seen increases in stress and conflict at work, as well as bullying by line managers.

Another interesting figure is a rise from 34 to 40 per cent of sta… Continue

David Marklew has been in touch with a fantastic story of engagement at work. Engagement and recognition between two people who don’t even share a common language. It reinforces the fourth question from Marcus Buckingham’s First Break All the Rules. “In the last seven days, have I received recognition or praise for good work?” It’s simple and effective. It's Stop Doing Dumb Things to Customers in action. I love it… Continue

Hi folks, I recently read this fantastic piece by Steve Jobs and just loved it. Great story telling, I wanted to share it with you, that's all. Enjoy.

Doug

A friend sent me a link to Wordle and I just couldn't resist. It's a word cloud generator. I tried it on my customer experience blog.

What did it tell me about April? Get, need and people feature highly, closely followed by engagement, integrity and questions. Little is bigger than big (I kinda like that). And, I need to stop writing stories about some guy. Have a look, have a play.

I'd like… Continue

I've been reading a lot about the power of story telling recently, and how it's under utilised in the business world. So - I've decided to have a go. This is fiction reflecting reality, at least that's the idea. Chapter One is up and running and sets the scene, focussing on the need for, and importance of employee engagement. I have a few more chapters lined up and I'm hoping people will give me real life stories that I can then rework and add to the book. If you have time to take a look, perhap… Continue