Doug Shaw's Page

Joe Strummer is my musical hero. He fronted The Clash, who were, in my opinion, the greatest rock band to walk this earth. Joe Strummer was cool because he understood the power of people, he encouraged access to The Clash in a way that freaked the music execs. Him and Mick Jones wrote some powerful, great songs.

Strummer also said some powerful, great things. Here is a link to a short piece called… Continue

The Chartered Institute of Personnel and Development’s measure of job satisfaction has dropped from a score of 46 to 37 according to the latest UK Employee Outlook survey of 2,000 staff. More people (42 per cent) reported excessive pressures at work, compared to six months ago (38 per cent), while employees were also more likely to say they have seen increases in stress and conflict at work, as well as bullying by line managers.

Another interesting figure is a rise from 34 to 40 per cent of sta… Continue

David Marklew has been in touch with a fantastic story of engagement at work. Engagement and recognition between two people who don’t even share a common language. It reinforces the fourth question from Marcus Buckingham’s First Break All the Rules. “In the last seven days, have I received recognition or praise for good work?” It’s simple and effective. It's Stop Doing Dumb Things to Customers in action. I love it… Continue

Hi folks, I recently read this fantastic piece by Steve Jobs and just loved it. Great story telling, I wanted to share it with you, that's all. Enjoy.

Doug

A friend sent me a link to Wordle and I just couldn't resist. It's a word cloud generator. I tried it on my customer experience blog.

What did it tell me about April? Get, need and people feature highly, closely followed by engagement, integrity and questions. Little is bigger than big (I kinda like that). And, I need to stop writing stories about some guy. Have a look, have a play.

I'd like… Continue