Frode Heimen's Discussions
Building team performance with lego!
Started May 6, 2011
How does your leadership style affect employee motivation and engagement?
Started Apr 10, 2011
Never Mind the Manager
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Frode Heimen's Page
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David Zinger left a comment for Frode Heimen"Frode:
Happy birthday and all the best for the rest of 2011.
David"
Frode Heimen posted a discussionBuilding team performance with lego!
Hi everybody! I started my new job in december 2010. I started by identifying about 60 different tasks that needs to be done at this call center. I was thinking; how can I make sure that each task is done in a more than satisfying way? I made a list. Giving each single little task a number, even how to clean the coffee maker. Each task is connected to a ONE page document, describing in short, what it is all about (description, estimated time, what programs to use, who is key performing…See More
Frode Heimen replied to Brenda Dooley's discussion What engages the engagers?"I stay engaged if I have some good goal to achieve. And as long as I get the chance to keep learning. I love to read books about leadership and motivation. Talking to other leaders and exchanging knowledge is important to me. Going to a seminar is…"
Frode Heimen posted a discussionHow does your leadership style affect employee motivation and engagement?
A long time ago I joined the ee-network. I am hoping that I might be able to be more active in the future. I might start with some brainstorming… I am currently writing a presentation about motivation. And as you can see from my headline, I am talking about leadership styles. How do you lead to reach maximum motivation and engagement?I believe that in order to reach maximum, leadership is about providing the clear direction, leaving the employee to find his/her own way (result oriented). The…See More
David Zinger left a comment for Frode Heimen"Frode:
Have yourself a wonderful and connected birthday. All the best with the rest of 2010 as we move towards 2011.
David"
Frode Heimen replied to Yusra Tamimy's discussion Employee Engagement and Corporate Culture"You should read Start with Why - by Simon Sinek - you will find it at Amazon.com
It is hard to get employee engagement if there is a bad corporate culture. The leaders of a company should be the driving force when it comes to employee engagement,…"
Doug Shaw commented on Frode Heimen's blog post In search of the perfect team"Hi frode - I would like to draw your attention to some very interesting work originating from Finland all about top performing teams. I declare a vested interest I have written a couple of short pieces for these bright people.
Some friends of mine…"
Doug Shaw left a comment for Frode Heimen"Hi Frode - very happy to connect as friends here on the EE Network, I appreciate the invite :)"
Frode Heimen replied to David Zinger's discussion Our Next E-Book: Write One Sentence of Employee Engagement Advice for Managers or Supervisors"Write a positive feedback on a post-it note and secretly stick it in eye-sight for a suprise positive start in the morning."
Frode Heimen posted a blog postIn search of the perfect team
I am a call center manager. I have one challenge that I never find a good solution for, and that is how to compose the best team of support agents. I am not going to team up the best agents. I want to find the best team.So what am I looking for?First I think I need to define what I want to achieve.1. Self motivatingI want the team to be able to motivate each other to a group success.2. Finding solutionsI want the team to be able to solve the problems.3. Keep learningI want the team to share…See More
David Zinger commented on Frode Heimen's blog post My dream job..."Frode,
I hope you can "flow" with this idea and not just have it be water under the bridge.
David"
Profile Information
- Who are you?
- The author of www.nevermindthemanager.com - Head of customer Service - Kwintet Norway.
I am looking to network with fellow leadership bloggers, helping to create good ideas for articles, reading drafts, providing feedback to create great content. I can also contribute with reading and commenting on drafts and to participate in discussions.
I am looking for someone that might be a leadership mentor.
I am looking for other call center managers for exchanging ideas on what works and not. The call center I work at, was just awarded the best call center in Norway.
I am a public speaker.
- What is your interest or involvement in employee engagement?
- I love to learn!
- Website:
- http://www.nevermindthemanager.com
- Twitter Address
- http://twitter.com/frodeheimen
- Where are you located?
- Norway
Frode Heimen's Blog
In search of the perfect team
I am a call center manager. I have one challenge that I never find a good solution for, and that is how to compose the best team of support agents. I am not going to team up the best agents. I want to find the best team.
So what am I looking for?
First I think I need to define what I want to achieve.
1. Self motivating
I want the team to be able to motivate each other to a group success.
2. Finding solutions
I want the team to… Continue
Posted on August 4, 2009 at 4:14pm — 1 Comment
My dream job...
I would like to tap water on bottles. Norwegian fresh mountain water. And I would love to have some variants with taste. I would love to tap them on small bottles or boxes with straws and sell it to kids. It needs to have an appealing design so kids pick it in stead of drinks with sugar.
Every employee should be a stock holder and be people that would do anything to create a great and happy work place.
I just read:… Continue
Every employee should be a stock holder and be people that would do anything to create a great and happy work place.
I just read:… Continue
Posted on July 12, 2009 at 9:39am — 1 Comment
Motivation vs Inspiration
Hi.
I just found this great link with a very interesting topic.
http://betterworldmovement.com/2009/07/Motivation-or-Inspiration/
"Motivation is something that comes from within. As a manager or leader, I dont believe I can motivate you to do something, especially something that you aren’t interested in doing. Motivation is completely personal.
What I CAN do… Continue
I just found this great link with a very interesting topic.
http://betterworldmovement.com/2009/07/Motivation-or-Inspiration/
"Motivation is something that comes from within. As a manager or leader, I dont believe I can motivate you to do something, especially something that you aren’t interested in doing. Motivation is completely personal.
What I CAN do… Continue
Posted on July 6, 2009 at 2:30pm
How to get your dream job part 1 of 3 - DRAFT
Hi!
I am currently writing a blog post about finding your dream job. I would love to get feedback on this before I publish it on my blog. I would like to get more ideas to include in my list of "likes" in the table. If you have any idea for more skills I really would love your input.
Thanks in advance.
Frode Heimen
------------------------The blog post----------------------
So you want to find your dream job? The satisfaction of working your… Continue
I am currently writing a blog post about finding your dream job. I would love to get feedback on this before I publish it on my blog. I would like to get more ideas to include in my list of "likes" in the table. If you have any idea for more skills I really would love your input.
Thanks in advance.
Frode Heimen
------------------------The blog post----------------------
So you want to find your dream job? The satisfaction of working your… Continue Posted on July 4, 2009 at 7:35pm — 3 Comments
I Need You - Just 5 Minutes
"We Need You - Just 5 Minutes"
David Zinger PortraitContribute 5 minutes - Connect with 1 person, forum, or blog. Give 5 minutes of your time to develop the network before July begins!
- Got this e-mail from David today and I followed his lead. I chose to read more about Mike Henry Sr, and found his blog at: http://leadchangegroup.com/ - I enjoyed reading it, and decided to follow his blog with RSS.
Please do follow David's advice, it is fun to find new interesting… Continue
David Zinger PortraitContribute 5 minutes - Connect with 1 person, forum, or blog. Give 5 minutes of your time to develop the network before July begins!
- Got this e-mail from David today and I followed his lead. I chose to read more about Mike Henry Sr, and found his blog at: http://leadchangegroup.com/ - I enjoyed reading it, and decided to follow his blog with RSS.
Please do follow David's advice, it is fun to find new interesting… Continue
Posted on June 25, 2009 at 7:30am — 16 Comments
Comment Wall (8 comments)
- At 11:12am on November 25, 2011, David Zinger said…
Frode:
Happy birthday and all the best for the rest of 2011.
David
- At 6:01pm on May 6, 2011, David Zinger said…
Frode,
I like the new picture you are using.
David
- At 3:36pm on November 25, 2010, David Zinger said…
- Frode:
Have yourself a wonderful and connected birthday. All the best with the rest of 2010 as we move towards 2011.
David
- At 2:54pm on January 7, 2010, Doug Shaw said…
- Hi Frode - very happy to connect as friends here on the EE Network, I appreciate the invite :)
- At 6:19am on June 28, 2009,
Terrence Seamon said… - Frode,
Welcome to the Manager Tools group!
Terry
- At 3:11pm on June 27, 2009, Terrence Seamon said…
- Frode,
I just got back from visiting your excellent blog Never Mind the Manager. With your interest in managing effectively, you might want to join the Manager Tools For Employee Engagement group.
Terry
- At 9:56am on June 25, 2009,
Craig Althof said…
- Hello Frode. Just wanted you to know I fulfilled your request to stop by and visit. Norway...right now I am in middle America in the midst of a pretty brutal heat wave. May the ocean breeze be comforting to you!
Craig
(allegedly descended from William the Conqueror so we're cousins!)
- At 2:13pm on May 3, 2009, David Zinger said…
- Frode:
Welcome to the Employee Engagement Network. I trust you will find useful information and meaningful interactions. I like your blog and looks like you have another career based on your picture. Let me know if I can be of assistance...not with superhero activities but with the site or engagement.
David
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