Frode Heimen's Discussions
Leading generation Y
1 Reply
Started this discussion. Last reply by Guy Farmer Jul 17.
Who Are You REALLY?
Replied Jul 3
Never Mind the Manager
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Frode Heimen's Page
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I am a call center manager. I have one challenge that I never find a good solution for, and that is how to compose the best team of support agents. I am not going to team up the best agents. I want to find the best team.
So what am I looking for?...
Frode,
I hope you can "flow" with this idea and not just have it be water under the bridge.
David
I would like to tap water on bottles. Norwegian fresh mountain water. And I would love to have some variants with taste. I would love to tap them on small bottles or boxes with straws and sell it to kids. It needs to have an appealing design so ki...
Fun at the office is essential. As a manager or leader you must dare to be different, and dare to allow acts of crazykindness around the office. I once felt that the mood was down at my department, I changed into a batman costume and ran around th...
I just heard this podcast http://podcast.amanet.org/edgewise/management/138/bruce-tulgan-on-how-to-manage-generation-y/
And since I manage a lot of Gen Y'ers - I find this topic very interesting.
I have a question as to how do we engage this gene...
Hi.
I just found this great link with a very interesting topic.
http://betterworldmovement.com/2009/07/Motivation-or-Inspiration/
"Motivation is something that comes from within. As a manager or leader, I dont believe I can motivate you to do so...
Hi Craig! Thank you so much for your help and feedback! It means a lot to me.
Values and strengths..... the closer the match with the organization and position, the more engaged the individual.
Had to dig a bit deeper for this stuff. First, a great parable from Soar With Your Strengths (book highly recommended)..Let the Ra...
Greetings once again, Frode:
What you are laying out is absolutely critical. I posted a blog some time ago that is dead-on with what you are embarking on, based on personal experience. A short excerpt:
The depth of my passion for the BlessingWhi...
Hi!
I am currently writing a blog post about finding your dream job. I would love to get feedback on this before I publish it on my blog. I would like to get more ideas to include in my list of "likes" in the table. If you have any idea for more s...
Salvatore:
Indeed networking is old. I was in Nipawin Saskatchewan 1 month ago. Went for a run at 6:30 a.m. I passed Carla's dinner and outside there were 14 pick up trucks parked. Inside the farmers were having coffee and conversation. I bet it w...
Not been around lately, but always willing to join the conversation. Net working is an ancient activity when you think about it. What technology offers us -- is the ability to carry out our intentions. Someone smarter then me, taught me that.
One...
This is really cool, so many useful things. Frode your guide is really excellent. Joining the right network(s....may I add that 's') does matter. I quite like doing a bit of drifting before settling though, things aren't always what they seem @ fi...
(via Status)
Profile Information
- Who are you?
- The author of www.nevermindthemanager.com - a department leader of customer support at a telecom company in Norway.
I am looking to network with fellow leadership bloggers, helping to create good ideas for articles, reading drafts, providing feedback to create great content. I can also contribute with reading and commenting on drafts and to participate in discussions.
I am looking for someone that might be a leadership mentor.
I am looking for other call center managers for exchanging ideas on what works and not. The call center I work at, was just awarded the best call center in Norway.
- What is your interest or involvement in employee engagement?
- Huge! I want to contribute
- Website:
- http://www.nevermindthemanager.com
- Where are you located?
- Norway
Frode Heimen's Blog
In search of the perfect team
I am a call center manager. I have one challenge that I never find a good solution for, and that is how to compose the best team of support agents. I am not going to team up the best agents. I want to find the best team.
So what am I looking for?
First I think I need to define what I want to achie… Continue
Posted on August 4, 2009 at 4:14pm —
My dream job...
I would like to tap water on bottles. Norwegian fresh mountain water. And I would love to have some variants with taste. I would love to tap them on small bottles or boxes with straws and sell it to kids. It needs to have an appealing design so kids pick it in stead of drinks with sugar.
Every employee should be a stock holder and be people that would do anything to create a great and happy work place.
I just read: http://www.reuters.com/article/lifestyleMolt/idUSTRE56801W20090709 and started… Continue
Every employee should be a stock holder and be people that would do anything to create a great and happy work place.
I just read: http://www.reuters.com/article/lifestyleMolt/idUSTRE56801W20090709 and started… Continue
Posted on July 12, 2009 at 9:39am — 1 Comment
Motivation vs Inspiration
Hi.
I just found this great link with a very interesting topic.
http://betterworldmovement.com/2009/07/Motivation-or-Inspiration/
"Motivation is something that comes from within. As a manager or leader, I dont believe I can motivate you to do something, especially something that you aren’t interested in doing. Motivation is completely personal.
What I CAN do is to create an environment that fost… Continue
I just found this great link with a very interesting topic.
http://betterworldmovement.com/2009/07/Motivation-or-Inspiration/
"Motivation is something that comes from within. As a manager or leader, I dont believe I can motivate you to do something, especially something that you aren’t interested in doing. Motivation is completely personal.
What I CAN do is to create an environment that fost… Continue
Posted on July 6, 2009 at 2:30pm —
How to get your dream job part 1 of 3 - DRAFT
Hi!
I am currently writing a blog post about finding your dream job. I would love to get feedback on this before I publish it on my blog. I would like to get more ideas to include in my list of "likes" in the table. If you have any idea for more skills I really would love your input.
Thanks in advance.
Frode Heimen
------------------------The blog post----------------------… Continue
I am currently writing a blog post about finding your dream job. I would love to get feedback on this before I publish it on my blog. I would like to get more ideas to include in my list of "likes" in the table. If you have any idea for more skills I really would love your input.
Thanks in advance.
Frode Heimen
------------------------The blog post----------------------… Continue
Posted on July 4, 2009 at 7:35pm — 3 Comments
I Need You - Just 5 Minutes
"We Need You - Just 5 Minutes"
David Zinger PortraitContribute 5 minutes - Connect with 1 person, forum, or blog. Give 5 minutes of your time to develop the network before July begins!
- Got this e-mail from David today and I followed his lead. I chose to read more about Mike Henry Sr, and found his blog at: http://leadchangegroup.com/ - I enjoyed reading it, and decided to follow his blog with RSS.
Please do follow David's advice, it is fun to find new interesting people and blogs.
Have a gr… Continue
David Zinger PortraitContribute 5 minutes - Connect with 1 person, forum, or blog. Give 5 minutes of your time to develop the network before July begins!
- Got this e-mail from David today and I followed his lead. I chose to read more about Mike Henry Sr, and found his blog at: http://leadchangegroup.com/ - I enjoyed reading it, and decided to follow his blog with RSS.
Please do follow David's advice, it is fun to find new interesting people and blogs.
Have a gr… Continue
Posted on June 25, 2009 at 7:30am — 16 Comments
Comment Wall (4 comments)
- At 6:19am on June 28, 2009,
Terrence Seamon said… - Frode,
Welcome to the Manager Tools group!
Terry
- At 3:11pm on June 27, 2009,
Terrence Seamon said…
- Frode,
I just got back from visiting your excellent blog Never Mind the Manager. With your interest in managing effectively, you might want to join the Manager Tools For Employee Engagement group.
Terry
- At 9:56am on June 25, 2009,
Craig Althof said…
- Hello Frode. Just wanted you to know I fulfilled your request to stop by and visit. Norway...right now I am in middle America in the midst of a pretty brutal heat wave. May the ocean breeze be comforting to you!
Craig
(allegedly descended from William the Conqueror so we're cousins!)
- At 2:13pm on May 3, 2009,
David Zinger said…
- Frode:
Welcome to the Employee Engagement Network. I trust you will find useful information and meaningful interactions. I like your blog and looks like you have another career based on your picture. Let me know if I can be of assistance...not with superhero activities but with the site or engagement.
David
About
Latest Activity
Thanks a lot for your help !
I actually did have a look on Gallup's 12 Questions, the only worry is that it measures more the enablers of employee engagement than employee engagement itself. I have however grouped the items into themes, and only o...
Not sure if this is the same as the one mentioned but Gallup has 12 Questions that they use.
http://www.workforce.com/section/09/article/23/53/40.html
Hi Maggie,
Acually we have a training module for this exact circumstance. We call it cynics, victims and bystanders it is part of The Conversations Workshop. We wrote a book last year called Authentic Conversations which has a great deal to say ab...
Hi Maggie,
Most 360 software is more expensive then that- at least if you want 360 software that is super easy to set up and comes with preloaded questions and is designed for 360 surveys. (see halogen, sumtotal, etc...)
If you've got your own que...
Beautiful video that makes you think about all the 'moments' in your life.
When you think about it, engagement is all about moments too...when someone takes that brief moment to get to know you, to do something nice for you, etc....in the end- all...
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