Frode Heimen's Discussions
Leading generation Y
1 Reply
Started this discussion. Last reply by Guy Farmer Jul 17.
Who Are You REALLY?
Replied Jul 3
Never Mind the Manager
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Frode Heimen's Page
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I am a call center manager. I have one challenge that I never find a good solution for, and that is how to compose the best team of support agents. I am not going to team up the best agents. I want to find the best team.
So what am I looking for?...
Frode,
I hope you can "flow" with this idea and not just have it be water under the bridge.
David
I would like to tap water on bottles. Norwegian fresh mountain water. And I would love to have some variants with taste. I would love to tap them on small bottles or boxes with straws and sell it to kids. It needs to have an appealing design so ki...
Fun at the office is essential. As a manager or leader you must dare to be different, and dare to allow acts of crazykindness around the office. I once felt that the mood was down at my department, I changed into a batman costume and ran around th...
I just heard this podcast http://podcast.amanet.org/edgewise/management/138/bruce-tulgan-on-how-to-manage-generation-y/
And since I manage a lot of Gen Y'ers - I find this topic very interesting.
I have a question as to how do we engage this gene...
Hi.
I just found this great link with a very interesting topic.
http://betterworldmovement.com/2009/07/Motivation-or-Inspiration/
"Motivation is something that comes from within. As a manager or leader, I dont believe I can motivate you to do so...
Hi Craig! Thank you so much for your help and feedback! It means a lot to me.
Values and strengths..... the closer the match with the organization and position, the more engaged the individual.
Had to dig a bit deeper for this stuff. First, a great parable from Soar With Your Strengths (book highly recommended)..Let the Ra...
Greetings once again, Frode:
What you are laying out is absolutely critical. I posted a blog some time ago that is dead-on with what you are embarking on, based on personal experience. A short excerpt:
The depth of my passion for the BlessingWhi...
Hi!
I am currently writing a blog post about finding your dream job. I would love to get feedback on this before I publish it on my blog. I would like to get more ideas to include in my list of "likes" in the table. If you have any idea for more s...
Salvatore:
Indeed networking is old. I was in Nipawin Saskatchewan 1 month ago. Went for a run at 6:30 a.m. I passed Carla's dinner and outside there were 14 pick up trucks parked. Inside the farmers were having coffee and conversation. I bet it w...
Not been around lately, but always willing to join the conversation. Net working is an ancient activity when you think about it. What technology offers us -- is the ability to carry out our intentions. Someone smarter then me, taught me that.
One...
This is really cool, so many useful things. Frode your guide is really excellent. Joining the right network(s....may I add that 's') does matter. I quite like doing a bit of drifting before settling though, things aren't always what they seem @ fi...
(via Status)
Profile Information
- Who are you?
- The author of www.nevermindthemanager.com - a department leader of customer support at a telecom company in Norway.
I am looking to network with fellow leadership bloggers, helping to create good ideas for articles, reading drafts, providing feedback to create great content. I can also contribute with reading and commenting on drafts and to participate in discussions.
I am looking for someone that might be a leadership mentor.
I am looking for other call center managers for exchanging ideas on what works and not. The call center I work at, was just awarded the best call center in Norway.
- What is your interest or involvement in employee engagement?
- Huge! I want to contribute
- Website:
- http://www.nevermindthemanager.com
- Where are you located?
- Norway
Frode Heimen's Blog
In search of the perfect team
I am a call center manager. I have one challenge that I never find a good solution for, and that is how to compose the best team of support agents. I am not going to team up the best agents. I want to find the best team.
So what am I looking for?
First I think I need to define what I want to achie… Continue
Posted on August 4, 2009 at 4:14pm —
My dream job...
I would like to tap water on bottles. Norwegian fresh mountain water. And I would love to have some variants with taste. I would love to tap them on small bottles or boxes with straws and sell it to kids. It needs to have an appealing design so kids pick it in stead of drinks with sugar.
Every employee should be a stock holder and be people that would do anything to create a great and happy work place.
I just read: http://www.reuters.com/article/lifestyleMolt/idUSTRE56801W20090709 and started… Continue
Every employee should be a stock holder and be people that would do anything to create a great and happy work place.
I just read: http://www.reuters.com/article/lifestyleMolt/idUSTRE56801W20090709 and started… Continue
Posted on July 12, 2009 at 9:39am — 1 Comment
Motivation vs Inspiration
Hi.
I just found this great link with a very interesting topic.
http://betterworldmovement.com/2009/07/Motivation-or-Inspiration/
"Motivation is something that comes from within. As a manager or leader, I dont believe I can motivate you to do something, especially something that you aren’t interested in doing. Motivation is completely personal.
What I CAN do is to create an environment that fost… Continue
I just found this great link with a very interesting topic.
http://betterworldmovement.com/2009/07/Motivation-or-Inspiration/
"Motivation is something that comes from within. As a manager or leader, I dont believe I can motivate you to do something, especially something that you aren’t interested in doing. Motivation is completely personal.
What I CAN do is to create an environment that fost… Continue
Posted on July 6, 2009 at 2:30pm —
How to get your dream job part 1 of 3 - DRAFT
Hi!
I am currently writing a blog post about finding your dream job. I would love to get feedback on this before I publish it on my blog. I would like to get more ideas to include in my list of "likes" in the table. If you have any idea for more skills I really would love your input.
Thanks in advance.
Frode Heimen
------------------------The blog post----------------------… Continue
I am currently writing a blog post about finding your dream job. I would love to get feedback on this before I publish it on my blog. I would like to get more ideas to include in my list of "likes" in the table. If you have any idea for more skills I really would love your input.
Thanks in advance.
Frode Heimen
------------------------The blog post----------------------… Continue
Posted on July 4, 2009 at 7:35pm — 3 Comments
I Need You - Just 5 Minutes
"We Need You - Just 5 Minutes"
David Zinger PortraitContribute 5 minutes - Connect with 1 person, forum, or blog. Give 5 minutes of your time to develop the network before July begins!
- Got this e-mail from David today and I followed his lead. I chose to read more about Mike Henry Sr, and found his blog at: http://leadchangegroup.com/ - I enjoyed reading it, and decided to follow his blog with RSS.
Please do follow David's advice, it is fun to find new interesting people and blogs.
Have a gr… Continue
David Zinger PortraitContribute 5 minutes - Connect with 1 person, forum, or blog. Give 5 minutes of your time to develop the network before July begins!
- Got this e-mail from David today and I followed his lead. I chose to read more about Mike Henry Sr, and found his blog at: http://leadchangegroup.com/ - I enjoyed reading it, and decided to follow his blog with RSS.
Please do follow David's advice, it is fun to find new interesting people and blogs.
Have a gr… Continue
Posted on June 25, 2009 at 7:30am — 16 Comments
Comment Wall (4 comments)
- At 6:19am on June 28, 2009,
Terrence Seamon said… - Frode,
Welcome to the Manager Tools group!
Terry
- At 3:11pm on June 27, 2009,
Terrence Seamon said…
- Frode,
I just got back from visiting your excellent blog Never Mind the Manager. With your interest in managing effectively, you might want to join the Manager Tools For Employee Engagement group.
Terry
- At 9:56am on June 25, 2009,
Craig Althof said…
- Hello Frode. Just wanted you to know I fulfilled your request to stop by and visit. Norway...right now I am in middle America in the midst of a pretty brutal heat wave. May the ocean breeze be comforting to you!
Craig
(allegedly descended from William the Conqueror so we're cousins!)
- At 2:13pm on May 3, 2009,
David Zinger said…
- Frode:
Welcome to the Employee Engagement Network. I trust you will find useful information and meaningful interactions. I like your blog and looks like you have another career based on your picture. Let me know if I can be of assistance...not with superhero activities but with the site or engagement.
David
About
Latest Activity
Hi Anthony
assume you are aware of the UK Government review of employee engagement? If not here's the link
http://www.berr.gov.uk/files/file52215.pdf
Kate
Let’s share favorite quotations that are somehow relevant to business. I frequently include them in letters, e-mails, proposals, and book reviews. They may not always provide a head-snapping revelation but do add some “seasoning” to the prose.
This group is for anyone who want to talk about books on engagement, work, leadership or management. You can recommend a book, ask others about a book, or join in a discussion about a book.
This group is for those who want to learn more about best practice employee recognition and to share ideas on this important engagement tool
This group is intended for anyone who wants to help Managers do a better job promoting employee engagement. What skills does a Manager need? What tools can a Manager use?
A pilot project: engaging employees in separate locations.
I created a Ning network for my staff members in May 2009. After an initial meeting with management, the idea was put on hold. In mid November 2009, management gave me word that I could go ahead and launch the Ning network I created in the summer....
I've not encountered Cubeless-would be interested to hear of your experiences.
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