The Employee Engagement Network

Engaging Conversations

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Agnes, I have replied to your forum post here.
May 8
Agnes, you might be interested to read this research paper undertaken in a group of leading global companies. Out of that research an approach was developed which is now used by some of those same companies and many others focussing on supporting...
May 8
I'm on Twitter http://twitter.com/snoopdougydoug and I use it to pick up quick ideas and for fun too. Blogging I do at a couple of places, notably http://stopdoingdumbthingstocustomers.wordpress.com/ I am curious about your point on blog posts = ...
May 4
Great piece of work Hugh
May 1
Hugh Flouch added a discussion
How will leading companies create value through people? Talent has never been more important - a new report by Career Innovation & Tomorrow's Company report looks at who has it, where it is, how it can be harnessed and engaged. And, critically,...
April 23
Ashim, there's a report here about cross-cultural conversations as a key tool for engagement. The study was carried out in 45 leading global companies. The report has also been picked up here by Diversity Executive. It builds on another study whic...
April 23
Thanks for sharing Hugh. Am still a Twitter newbie - this is really helpful. Cheers, Shereen
March 30
Thanks Hugh: It looked good and I set up a follow. David
March 30

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At 10:04am on November 4, 2008, Terrence Seamon said…
Hugh,
Welcome to the Manager Tools group. Please weigh in on the discussions there.
Terry
At 9:11am on October 17, 2008, David Zinger said…
Hugh,
I am very pleased you joined the network and I so much appreciate the detail you gave us about your work. I also believe that conversation is a pipeline to engagement. I teach Crucial Conversations and often use the tools for both engagement and performance. I look forward to your input in the network. Let me know how I can be of assistance to you.
David

Profile Information

Who are you?
Talent management professional currently working with conversations based approaches to building engagement
What is your interest or involvement in employee engagement?
Research and solutions
Website:
http://www.careerinnovation.com
Where are you located?
London, England

Conversation Based Approach to Engagement

In 2004 the Ci Group set out to understand the impact of conversations in the workplace and investigate how invisible conversation pathways could leverage an organisation's true potential. The research, conducted inside an international group of some of the world's leading companies, provided detailed insights on the impact of the quality, frequency and topics of conversation on an organisation's capability.

The results, published in the Conversation Gap report by Ci, offer a picture of a business dimension that is all too often overlooked. The study revealed a direct link between dialogue patterns and levels of:

  • Trust
  • Engagement
  • Retention
  • Motivation
A disturbing 40% of employees said that they have an issue they want to raise with their manager. These employees said they were less satisfied, less engaged and three times more likely to be planning to leave the organisation.

Ci are now using conversation-based tools and approaches in a number of global organisations.

 
 

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David Pease and Hicran Bakalci were featured
1 hour ago
Excellent - thanks Heather!!
2 hours ago
7 hours ago
I summarized some high-level thought leadership from firms such as DDI, McKinsey, Towers Perrin, and Hewitt in my latest blog post. These are all papers from the last several months discussing engagement: bit.ly/3a4uft I know that Towers Perrin a...
8 hours ago
Julio Reyes, David Pease, Danny White and 1 more joined The Employee Engagement Network
20 hours ago
Hicran Bakalci updated their profile photo
yesterday
EE News posted for Saturday.
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Tim Wright and Marion Kitz joined The Employee Engagement Network
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on Friday
Thanks a lot for your help ! I actually did have a look on Gallup's 12 Questions, the only worry is that it measures more the enablers of employee engagement than employee engagement itself. I have however grouped the items into themes, and only o...
on Friday
Jerry Lowe, Gregg Marzano, Warrick Glynn and 2 more were featured
on Friday
on Friday
on Friday
on Friday
Latest EE News is posted. Find out what's going on currently in the world of employee engagement.
on Friday
Not sure if this is the same as the one mentioned but Gallup has 12 Questions that they use. http://www.workforce.com/section/09/article/23/53/40.html
on Friday
Hi Maggie, Acually we have a training module for this exact circumstance. We call it cynics, victims and bystanders it is part of The Conversations Workshop. We wrote a book last year called Authentic Conversations which has a great deal to say ab...
on Friday
Warrick Glynn Discussing what elements make a good Position Description for a Change Communication Manager.
on Friday
on Friday

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