The Employee Engagement Network

Jean Douglas, CMC's Page

Latest Activity

Jean Douglas, CMC added a discussion to the group Research on EE
Is anyone familiar with BlessingWhite's employee engagement work? I can find pleanty about them on their website and in searches. They are well-respected. I am interested in knowing more about the items they use to calculate engagement and how the...
November 3
writing a client's employee engagement report
November 3
What a wonderful and heartwarming story. Thank you for sharing.
October 15
investigating to see if curent engagement measures are robust across cultures; specifically for aboriginal populations
October 15
Hi Bill, Thank you so much, I will reach out to Nila. Jean
October 9
Hi Jean, An interersting topic and I'm not sure I have resources I can refer you to, but I thought I'd pass on an idea. I am very much involved with a variety of appreciative processes in an effort to assist my clients in engaging their people. On...
October 8
Jean Douglas, CMC added a discussion to the group Canada
I am researching employee engagement and the aboriginal employee (First Nations, Metis, Innuit) and would like your help. Canada's aboriginal population is a fast growing demographic which according to the last census showed that more than 50% of ...
October 5
October 2

Profile Information

Who are you?
I have been in the workforce for nearly forty years, the last twenty as a Communication/HR consultant specializing in research and measurement. My primary focus is on the employee experience in the workplace and how that experience relates to productivity and other business metrics.

The seven years I spent working on the Hewitt Associates Best Employers in Canada project (as reported in the Globe & Mail’s ROB magazine) provided me with the opportunity to work with leaders at all levels, from a wide spectrum of organizations, as they worked with their employee engagement results.

My greatest strength is in helping clients to make sense of the results; so that they aren’t buried in the data and left wondering what to do next.

I have helped clients develop action plans and strategies that focus on the activities that will maintain or improve engagement while remaining aligned with the business philosophy, goals and direction. This may include explaining the results and potential implications to senior leaders, advising and partnering with HR on strategic action planning, and/or training/aiding managers working with their divisional results.

I am fortunate to be working in an area that I love and that makes the best use of my educational credentials – I have a Masters degree in Industrial and Organizational Psychology – and my professional credentials – CHRP (Certified Human Resources Professional) and CMC (Certified Management Consultant).

I am President and Senior Consultant at Douglas Communications Inc.

Before this I served as the Canadian Listening Leader at Hewitt Associates (Vancouver: 2001-2007), Canadian Leader of the Research and Measurement practice at Mercer (Vancouver: 1993-2000) and HR consultant at Mercer (Toronto: 1987-1992).

I am an active member of and have sat on the Boards of the BC Chapter of IABC and the BC Human Resources Management Association.

Interested in knowing more - then please visit my website at:
dcom.ca
What is your interest or involvement in employee engagement?
Research expert and consultant - see About Me for more detail
Website:
http://dcom.ca
Where are you located?
British Columbia, Canada

Jean Douglas, CMC's Blog

Jean Douglas, CMC

Engagement in the Emergency / Rescue / Security services sector

I am looking for examples of engagement experience (results) from those of you who have worked in the emergency / rescue / security service sector. It intrigues me and I want to build this sector in my client base.

So what intrigues me? Well, when I got down to the nitty griity of it when thinking of the differences between the traditional corporate world and the world of the police, firefighters, essentially the para-military type services, etc. - I realized that a simple turn of a phrase coul… Continue

Posted on February 13, 2009 at 2:30pm —

Jean Douglas, CMC

Business advice needed

Hello friends,

I need some advice. Basic information first - I am an independent consultant (20 years with two of the largest consulting firms in North America - so being a small business takes a bit of getting used to). I am well-respected in the business community (the engagement, HR and Communication community that is) and have a number of connections with other professionals whose business complements mine and whom I readily recommend (for example, my employee research may indicate a need f… Continue

Posted on August 15, 2008 at 11:47am — 5 Comments

Jean Douglas, CMC

When trying to improve engagement doesn't click...aka... Lessons Learned

As we know many organizations measure employee engagement. And, while most attempt to take action to maintain or improve employee engagement, there are quite a few seem to be making little positive progress. There are some really good stories of what has worked well in some organizations. I am interested in hearing some stories of the organizations that are really trying but not meeting with the success they are expecting - and your thoughts on what they aren't doing right.

Please share your op… Continue

Posted on April 23, 2008 at 11:05am — 6 Comments

Jean Douglas, CMC

Engagement Surveys - Dealing with Contentious Verbatim Comments

Most surveys offer the respondent an opportunity to provide free-form verbatim comments at the end of a survey.
I have encountered some interesting situations and would like to know how others have handled or would suggest handling similar situations.

1. Issues of harassment have surfaced in the comments. There may or may not be names.
---How I've handled it: I contact the client to let them know that one/some employees have raised some serious workplace behavioural-related allegations. I ask t… Continue

Posted on April 8, 2008 at 2:30pm —

Jean Douglas, CMC

Online Surveys - Some things to consider

The world of surveying has opened up considerably with the availability of internet hosting and data collection services. A quick search on surveys results in a fairly extensive list of survey hosting and data management websites. Colleagues and clients have sung the praises of some of the more popular sites; describing them as easy to use, fast to set up and oh yes, cheap!

Well, there are a few things to consider before establishing a working relationship with an online survey supplier/host.
F… Continue

Posted on March 29, 2008 at 8:56pm — 3 Comments

Comment Wall (27 comments)

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At 2:34am on October 2, 2009, Jason Krausert said…
Hi Jean,
Thanks for the friend invitation. In a nutshell, our seminars aim to equip managers with the skills to develop the sort of professional relationships with their team members that are conducive to supporting engagement. Since nothing is more natural to someone than their gender, understanding who men and women are, what motivates them, under which conditions they operate at their best, etc. is the fastest most effective way to connect with people and to support them in being their best. Managers equipped with this skill not only create stronger teams and facilitate more open and authentic communciation, but also support their team members in having a better quality of life by reducing the stress and frustration they experience in the office.

Thanks again for the friend invite Jean. Donna (my partner) and I look forward to learning from your experience and from that of other members, and to contributing what we can to the discussion. Take care.

Jason
At 11:34am on March 19, 2009, Tudor Williams said…
Actually, I am in Tsawwassen but it really does not make much difference. I am downtown a fair amount. Let me know when you plan to be in town and where would be convenient to meet and, if the date is OK, I will be there. Looking forward to meeting up again.
At 10:44am on March 19, 2009, Susan Connaghan said…
Jean, thank you for the note about this network - I joined a few months ago and found it very helpful.

Susan
At 9:42pm on March 17, 2009, David Zinger said…
Jean:
Thanks for the feedback and I expect us to grow so much more in resources in the coming year. I look forward to Spain and getting the word out even further about the great resource we have building here.
David
At 5:23pm on March 17, 2009, Jitka Holt said…
Hello Jean, it would be my honour! (I've sent the request for invitation) 'looking at your contacts, I can't believe we haven't met in person yet. Tudor Williams, Carols Sutton, Ken Milloy,... and more. Well, maybe we'll make up for it before long. Your site is very informative and well-done: obviously, you're no beginner in the field.
Thanks you, Jean. Best, Jitka
At 11:19am on March 10, 2009, Tudor Williams said…
I agree - this weather is miserable. How about the week of April 6? The only day that is not free is Friday - which is a holiday. Name your date/time and where would you like to meet up?
At 4:17pm on March 9, 2009, Tudor Williams said…
Hi Jean,
Life is treating us very well. How about you? Is it time to have lunch again and catch up?
Tudor
At 3:33pm on February 21, 2009, David Zinger said…
Hi Jean:
I have all the submissions. I have a format..need more work on some of it. The cover is just about designed. I need to secure a barcode, do an edit, send it out for changes and permissions. Also looking at 2 or 3 possible printers for the first run. With so many contributors this became a much bigger task and my offline work is consuming the bulk of my time.
David
At 12:27am on February 20, 2009, iya gustilo said…
Dear Jean,

After some thought, I agree with you that I missed out on all the fun making me burn out. But there are other contributing factors to my disengagement- not being compensated for my hardwork and the lack of growth and opportunity. But I don't feel that this should be enough reason to leave the organization especially with the economic crisis, decent jobs are really hard to find in my country. To divert my dissatisfaction, I try to learn other HR stuff... hopefully this works! I do hope to get more expert advice from you as I really would like to be good at what I do. :)I'll keep in mind I too should have fun... well, most of the time it's kinda hard having 300 demanding people around you.
At 9:38pm on February 17, 2009, Ray Baumruk said…
Thanks, Jean - I feel like I haven't really contributed much so far as just been too busy to review. Am hoping to do so more soon, though.
 
 

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David Zinger added a video
Jon Kabat-Zinn once wrote: You can't stop the waves but you can learn to surf. I saw the video on Patti Digh's 37 days site and thought it would make a nice video for a 5 minute period of disengagement before engaging in new work.
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Hi, I would like to know what are some of the advices & issues adressed during this conference about the survey design as well as making employees the owners of the process ?
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Chacha Camelia Benjelloun Touimy "Imagination is more important than Knowledge" Albert Einstein
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This group is for those who want to learn more about best practice employee recognition and to share ideas on this important engagement tool
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