Jean Douglas, CMC's Page

I am looking for examples of engagement experience (results) from those of you who have worked in the emergency / rescue / security service sector. It intrigues me and I want to build this sector in my client base.

So what intrigues me? Well, when I got down to the nitty griity of it when thinking of the differences between the traditional corporate world and the world of the police, firefighters, essentially the para-military type services, etc. - I realized that a simple turn of a phrase coul… Continue

Hello friends,

I need some advice. Basic information first - I am an independent consultant (20 years with two of the largest consulting firms in North America - so being a small business takes a bit of getting used to). I am well-respected in the business community (the engagement, HR and Communication community that is) and have a number of connections with other professionals whose business complements mine and whom I readily recommend (for example, my employee research may indicate a need f… Continue

As we know many organizations measure employee engagement. And, while most attempt to take action to maintain or improve employee engagement, there are quite a few seem to be making little positive progress. There are some really good stories of what has worked well in some organizations. I am interested in hearing some stories of the organizations that are really trying but not meeting with the success they are expecting - and your thoughts on what they aren't doing right.

Please share your op… Continue

Most surveys offer the respondent an opportunity to provide free-form verbatim comments at the end of a survey.
I have encountered some interesting situations and would like to know how others have handled or would suggest handling similar situations.

1. Issues of harassment have surfaced in the comments. There may or may not be names.
---How I've handled it: I contact the client to let them know that one/some employees have raised some serious workplace behavioural-related allegations. I ask t… Continue

The world of surveying has opened up considerably with the availability of internet hosting and data collection services. A quick search on surveys results in a fairly extensive list of survey hosting and data management websites. Colleagues and clients have sung the praises of some of the more popular sites; describing them as easy to use, fast to set up and oh yes, cheap!

Well, there are a few things to consider before establishing a working relationship with an online survey supplier/host.
F… Continue