Jon Smith's Page
Profile Information
- Who are you?
- I manage a 15 member technical support group that provides customer support to over 450 insurance agencies who use our content management software. Our organization is based on the Raving Fan philosophy. Goal #1 is Raving Fans, but goal #2 is Raving Employees, then comes revenue. With our goals being structured this way, we have to be focused on employee engagement to ensure we meet goal #1. When your employees are engaged, your customers are raving fans.
I live in Atlanta, GA with my wife and enjoy great books and films.
- What is your interest or involvement in employee engagement?
- I am a manager who is always looking for better ways to engage my team.
- Where are you located?
- Atlanta, GA
About
Latest Activity
I summarized some high-level thought leadership from firms such as DDI, McKinsey, Towers Perrin, and Hewitt in my latest blog post. These are all papers from the last several months discussing engagement: bit.ly/3a4uft
I know that Towers Perrin a...
Thanks a lot for your help !
I actually did have a look on Gallup's 12 Questions, the only worry is that it measures more the enablers of employee engagement than employee engagement itself. I have however grouped the items into themes, and only o...
Not sure if this is the same as the one mentioned but Gallup has 12 Questions that they use.
http://www.workforce.com/section/09/article/23/53/40.html
Hi Maggie,
Acually we have a training module for this exact circumstance. We call it cynics, victims and bystanders it is part of The Conversations Workshop. We wrote a book last year called Authentic Conversations which has a great deal to say ab...
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I would lkie to see your views on:
http://employeeengagement.ning.com/forum/topic/show?id=1986438%3ATopic%3A11687
looking forward
vijay
I want to welcome you to the network and I appreciate your use of Raving Fans. Sheldon Bowles, one of the writers, is from Winnipeg Manitoba where I also live. I look forward to reading about your involvement and experiences in employee engagement.
David
I love your answer to "What is your involvement...?"
I'm glad you've joined us! Let's share some how-to thoughts from the manager's perspective.
Tim