Jon Smith's Page
Profile Information
- Who are you?
- I manage a 15 member technical support group that provides customer support to over 450 insurance agencies who use our content management software. Our organization is based on the Raving Fan philosophy. Goal #1 is Raving Fans, but goal #2 is Raving Employees, then comes revenue. With our goals being structured this way, we have to be focused on employee engagement to ensure we meet goal #1. When your employees are engaged, your customers are raving fans.
I live in Atlanta, GA with my wife and enjoy great books and films.
- What is your interest or involvement in employee engagement?
- I am a manager who is always looking for better ways to engage my team.
- Where are you located?
- Atlanta, GA
About
Latest Activity
Show up a lot and have lots of conversations.
Do you deal with an organization or service provider whose performance is lacking, but somehow you continue to accept their poor performance? If you honestly think about it, you’ll probably answer “yes.” But don’t fret too much because we all do...
A group to help people working in the UK find each other and to offer assistance to visitors coming over for work or just passing through
You've heard the hype, but how useful is social media really? Share your experiences, comments and questions.
What stories, case studies or personal experiences do you have of mounting rescue operations or missions to reconnect disheartened or marginalised employees with their organisations to achieve success.
Groups
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Manager Tools for Empl...
194 members
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Employee Engagement Wr...
79 members
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Research on EE
79 members
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Employee Recognition
74 members
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Engaging Books
72 members
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Social media in the wo...
62 members
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Engaging Quotations
54 members
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UK
50 members
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Canada
49 members
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Personal Engagement
33 members
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Comment Wall (3 comments)
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I would lkie to see your views on:
http://employeeengagement.ning.com/forum/topic/show?id=1986438%3ATopic%3A11687
looking forward
vijay
I want to welcome you to the network and I appreciate your use of Raving Fans. Sheldon Bowles, one of the writers, is from Winnipeg Manitoba where I also live. I look forward to reading about your involvement and experiences in employee engagement.
David
I love your answer to "What is your involvement...?"
I'm glad you've joined us! Let's share some how-to thoughts from the manager's perspective.
Tim