Jon Smith's Page
Profile Information
- Who are you?
- I manage a 15 member technical support group that provides customer support to over 450 insurance agencies who use our content management software. Our organization is based on the Raving Fan philosophy. Goal #1 is Raving Fans, but goal #2 is Raving Employees, then comes revenue. With our goals being structured this way, we have to be focused on employee engagement to ensure we meet goal #1. When your employees are engaged, your customers are raving fans.
I live in Atlanta, GA with my wife and enjoy great books and films.
- What is your interest or involvement in employee engagement?
- I am a manager who is always looking for better ways to engage my team.
- Where are you located?
- Atlanta, GA
About
Latest Activity
Dear Ray,
Your concern is well founded. Employees look forward to surveys like they do a visit to the dentist! The Horsepower Survey, however, is an employee-focused survey to measure how rewarded employees feel about their work. It consists of sev…
Mike,
I will make mention of this new group in the next newsletter. Thank you for starting this and I wish you well and all European members the best with this focus.
David
Jason:
Good points about trust and aligning the strategic engagement with employee engagement. We need results for all.
I am concerned you will lose readers due to lack of formatting on this post. I encourage you to ensure that you format your pos…
Thanks for sharing this information, Roy.
When I was Research Director at The Loyalty Institute, we found that the #1 driver of employee commitment was an organization's efforts to build a sense of spirit and pride. This was true in the US as well…
As a survey consultant I guess that I should like the idea of conducting monthly surveys, but I am concerned that employees may feel that they are being "over surveyed."
There are options, of course. An organization might randomly assign each emplo…
This is a great read, a great story. I smiled the whole time as I read this. If this conversation is possible in your organization, then I'd say your leadership is trusted and transparent. Thanks for this story.
I won't be wishing you "Season's Greetings" or "Happy Holidays" this December. These secular, generic salutations are popular in corporate America because they are not specific to any one religion or belief system. The business world, like America's…
Hello Paul:
"if you want to improve productivity and reduce costs, you need to
tap into human nature’s pleasure-fueled engine."
I could not agree more but if we wait until after we hire someone we have waited too long.
Bob
A Manager shall know one's team member more than his/her mother knows him/her.
Offered by Shweta Mohanty Posted by David Zinger
"If managers cannot commit, then they shouldn’t expect their employees to commit either."
Well said and very true. I much enjoyed your article and share your views.
Bob Carpenter's experiences in turnarounds are the same as mine although I only di…
Groups
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Manager Tools for Employ…
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Employee Engagement Writ…
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Research on EE
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Employee Recognition
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Engaging Books
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Social media in the work…
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Engaging Quotations
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UK
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Canada
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Personal Engagement
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Comment Wall (3 comments)
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I would lkie to see your views on:
http://employeeengagement.ning.com/forum/topic/show?id=1986438%3ATopic%3A11687
looking forward
vijay
I want to welcome you to the network and I appreciate your use of Raving Fans. Sheldon Bowles, one of the writers, is from Winnipeg Manitoba where I also live. I look forward to reading about your involvement and experiences in employee engagement.
David
I love your answer to "What is your involvement...?"
I'm glad you've joined us! Let's share some how-to thoughts from the manager's perspective.
Tim