Marilyn Leccese's Discussions
What EXACTLY is an engaged employee?
Replied Sep. 8, 2008
Encouraging close friendships.
Replied May. 13, 2008
Marilyn Leccese's Page
Profile Information
- Who are you?
- I am a Training Consultant at American Century Investments in Kansas City MO.
- What is your interest or involvement in employee engagement?
- I work with managers and employees, providing thoughts and ideas to building employee engagement on a daily basis.
- Where are you located?
- Kansas City, Missouri
About
Latest Activity
I summarized some high-level thought leadership from firms such as DDI, McKinsey, Towers Perrin, and Hewitt in my latest blog post. These are all papers from the last several months discussing engagement: bit.ly/3a4uft
I know that Towers Perrin a...
Thanks a lot for your help !
I actually did have a look on Gallup's 12 Questions, the only worry is that it measures more the enablers of employee engagement than employee engagement itself. I have however grouped the items into themes, and only o...
Not sure if this is the same as the one mentioned but Gallup has 12 Questions that they use.
http://www.workforce.com/section/09/article/23/53/40.html
Hi Maggie,
Acually we have a training module for this exact circumstance. We call it cynics, victims and bystanders it is part of The Conversations Workshop. We wrote a book last year called Authentic Conversations which has a great deal to say ab...
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Thank you for the dialogue. I have a few things to share with you and how we at ORC walk the talk of engagement.
To answer your question about helping managers understand the impact of the daily actions on engagement, our experience suggests that:
• Results of the employee survey are shared with the management team and their supervisors
• Company wide and department level action plans are created using the employee feedback
• The action plans need to link directly to business issues e.g. customer retention, employee retention, etc. or it will fail
• Goals and targets for improvement need to be established and shared
• Improvement plans need to be monitored and adjusted on a monthly or quarterly basis
• Senior management needs to lead by example and visibly support any changes
Yes, engagement is driven by the daily and ongoing behaviors of all employees, especially managers and senior leadership. On a daily basis, managers and employees create a culture of engagement or disengagement through actions involving:
• Recognition and rewards
• Acknowledgement and respect for work completed
• Communication on issues from change in policies, new events, personnel, good news, financials, company goals, etc.
• Balancing work and personal life
• Career development and coaching
• Customer delivery and satisfaction
• The job itself
Identifying engagement levels and the actions plans to make effective change are very important. ORC has the tools and expertise to help with survey design, concise reports and critical action planning. We also work with companies to “connect the dots” between employee engagement and customer loyalty and brand equity.
I’d love to chat through ideas – please feel free to call me anytime 419-725-6152 or we can continue to blog. Have a great day.
Lisa
Welcome to the network. I love how you just jumped in and got engaged right away by joining a group and starting a discussion. I am glad you joined us and I encourage you to add a picture when you have the opportunity.
David
Welcome to the EE network. And I see that you are member # 50 of the Manager Tools group. Congratulations!
Terry