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Mike Klein--The Intersection
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Mike Klein--The Intersection's Discussions
Time to Say Good Night to "Employee Engagement"?--live at CommScrum
1 Reply
This week, I join my three collaborators from CommScrum (the alternative business communication blog) in a robust discussion about the viability of "employee engagement". The discussion starts like…Continue
Tags: CommScrum, views, alternative, employee engagement
Started this discussion. Last reply by Mike Klein--The Intersection Apr 30, 2010.
Do We Really Need More Top-Down Inspiration--A Reply to IABC Communication World
Do We Really Need More Top-Down Inspiration--A Reply to IABC Communication Worldby Mike Klein Despite the shock both to the economy and unleashed by the Great Recession and the Great Outsourcing…Continue
Started Apr 9, 2010
Internal Comms 3.0: Workforce Citizenship
by Mike Klein, The Intersection-BrusselsWhile this piece has been mainly written for an internal communication audience, the role it envisages for…Continue
Tags: ic30, internal-external, integration, 3.0, comms
Started Mar 24, 2010
Enterprise Re-Engagement: Will Corporations Get It?
“Enterprise Re-Engagement”—Will Corporations Get It?by Mike Klein—The Intersection, BrusselsOne of the big conversations emerging in the…Continue
Tags: employees, stakeholders, communications, internal, corporation
Started Feb 3, 2010
Mike Klein--The Intersection's Page
Latest Activity
Kate Jenkinson commented on Mike Klein--The Intersection's group Europe"I would definitely like to see more / hear more for people with European responsibility for employee engagement. We are just about to launch a survey for the first time across 27 countries - what lessons have you learned - good and bad to help us…"
Kate Jenkinson joined Mike Klein--The Intersection's groupEurope
A sub-network for professionals in Continental Europe to share tips, connections, ideas and opportunities
Europe
A sub-network for professionals in Continental Europe to share tips, connections, ideas and opportunities
Jennifer Olson joined Mike Klein--The Intersection's groupEurope
A sub-network for professionals in Continental Europe to share tips, connections, ideas and opportunities
Lodi Planting commented on Mike Klein--The Intersection's group Europe"Hello Boys and Girls,
Why is there not so many activity in this group? We should promote this group a little bit more! All you engaging Europeans join this group and start discussions!
Jose is from Barcelona (lovely city), I am from…"
Lodi Planting joined Mike Klein--The Intersection's groupEurope
A sub-network for professionals in Continental Europe to share tips, connections, ideas and opportunities
Clare Fisher joined Mike Klein--The Intersection's groupEurope
A sub-network for professionals in Continental Europe to share tips, connections, ideas and opportunities
Mike Klein--The Intersection replied to Mike Klein--The Intersection's discussion Time to Say Good Night to "Employee Engagement"?--live at CommScrum"David added in an awesome reply, to which I've responded (towards the end of the Comments session).
The discussion continues in full at: http://bit.ly/8jp99l"
David Zinger left a comment for Mike Klein--The Intersection"Mike:
I really engaged with your blog on saying goodnight to employee engagement. It was thoughtful and thought provoking and stimulated a lot of my own perspective. One of the longest comments I have ever written. After writing I took the comment…"
Mike Klein--The Intersection posted a discussionTime to Say Good Night to "Employee Engagement"?--live at CommScrum
This week, I join my three collaborators from CommScrum (the alternative business communication blog) in a robust discussion about the viability of "employee engagement". The discussion starts like this:To be sure, the intentions behind the “employee engagement” movement of recent years were more-or-less honorable, to create working environments where employee participation was appreciated, and to ensure organizations used language that didn’t discourage such participation out of hand.But as…See More
Mike Klein--The Intersection posted a discussionDo We Really Need More Top-Down Inspiration--A Reply to IABC Communication World
Do We Really Need More Top-Down Inspiration--A Reply to IABC Communication Worldby Mike Klein Despite the shock both to the economy and unleashed by the Great Recession and the Great Outsourcing before it—leaving a population of grizzled survivors clinging to their cubicles--the conventional wisdom in the internal communication industry is pounding the drum for…yet more focus on “employee engagement.” Indeed, IABC’s Communication World intones in its introduction to the current edition, “all of…See More
David Bowles replied to Mike Klein--The Intersection's discussion What Is Engagement, and is it really just about employees?"Doug I agree with everything you say. I am glad you don't take the approach of throwing the baby out with the bathwater as far as surveys go though. Geez there are some real survey haters here! What experiences they must have had....I know…"
michael f cook replied to Mike Klein--The Intersection's discussion What Is Engagement, and is it really just about employees?"OK, I have a proposal to make. Background first;There are plenty of us in the pool right now and although I just joined in a short while ago I feel like most of what I am doing is splashing around going nowhere. I joined this network and this group…"
Adrian Bashford replied to Mike Klein--The Intersection's discussion What Is Engagement, and is it really just about employees?"Maybe we should narrow the discussion by discussing the merits of some existing tools? The Q12 has come up a couple of times, a discussion on why (and why not) each question is asked would certainly interest me.
The comment I made wrt "Best…"
Adrian Bashford replied to Mike Klein--The Intersection's discussion What Is Engagement, and is it really just about employees?""Take Q12 "I have a best friend" - you cannot do anything about it, so why ask it?" While this is my least favourite question of the Q12, I think it is indicative of engagement, and you CAN do something about it.
I would…"
Profile Information
- Who are you?
- An internal communications practitioner with broad consulting, embedded, and in-house experience, who takes a non-linear view of employee engagement. My previous background (prior to MBA studies at LBS where I did my thesis on organisational communication) was as a political campaign manager, and I thus see the power of personal choice as the ultimate driver of engagement and ultimate filter of communication.
- What is your interest or involvement in employee engagement?
- It is the biggest buzzword in the internal communication and people management discipline, yet it's measurement is often wielded as a weapon. It is presented as some kind of moral virtue, but can better be interpreted as any of a number of different phases of relationship with an organisation.
- Where are you located?
- Brussels
Mike Klein--The Intersection's Blog
An Alternative View of Engagement: Rifle, Mat, Gearshift, Ring
(this appeared previously at http//:CommsOffensive325.blogharbor.com)
Part of the problem with the whole discussion of “Engagement” is the lack of a consistent definition and approach. But there are some common assumptions inherent in much of what’s being said about “Engagement” including:
· Engagement is about improving morale, commitment, and employee productivity
· Engagement is linear, starting at a point of “zero” or “disengaged”, and moving progressively… Continue
Part of the problem with the whole discussion of “Engagement” is the lack of a consistent definition and approach. But there are some common assumptions inherent in much of what’s being said about “Engagement” including:
· Engagement is about improving morale, commitment, and employee productivity
· Engagement is linear, starting at a point of “zero” or “disengaged”, and moving progressively… Continue
Posted on December 9, 2009 at 11:30am
Comment Wall (8 comments)
- At 6:36pm on August 18, 2011, David Zinger said…
Hi Mike:
Hope you had a great birthday and are involved in lots of engaging work for the rest of 2011.
David
- At 6:29am on April 30, 2010, David Zinger said…
- Mike:
I really engaged with your blog on saying goodnight to employee engagement. It was thoughtful and thought provoking and stimulated a lot of my own perspective. One of the longest comments I have ever written. After writing I took the comment and added to my own site. I like how you play with metaphor. Have a fine weekend.
David
- At 9:00am on January 29, 2010, David Zinger said…
- Mike:
I continue to appreciate your thinking and writing on the various facets of engagement and how we need to rethink or re-engage with the multiple facets of engagement to keep pace with external and internal organizational changes.
Thank you for being such a strong supporter and advocate of the network and your contributions seem to be returned by how much interaction and you get on your posts and forums.
Have a wonderful weekend.
David
- At 8:32am on December 22, 2009, David Zinger said…
- Mike:
I posted your great article at my site. Thank you so much. A very well done piece. To see it, click here.
David
- At 12:42pm on December 14, 2009, David Zinger said…
- Hey Mike:
I can't be much of a help with publications. I am working hard at cutting out publications and publish directly through my blog and network, etc. I used to write for IHRIM and some other journals but found I prefer control of what I write, when I write, how I write, and the people I write for or with.
I have taken time but have built up over 1800 members on the network, 8200 RSS subscribers for my blog/site and about 8000 daily page views on the blog.
After looking at the blog I would like to edit your comments, add the 4 forms of engagement piece, and offer a link to your site. This may appear within the next 2 weeks or it will be in the New Year. Let me know if it is okay to repost your blog post.
David
- At 12:32pm on December 14, 2009, David Zinger said…
- Hi Mike:
I appreciated your comment. I find your blog clunky to get at the articles, could be just me and my navigation. I liked your response so much I would like to post this at my site: www.davidzinger.com. I think your offer two important perspectives: non-linear engagement and engagement as moral virtue. I can edit the comment if you like or you are welcome to write a piece. Let me know what works best for you and we can then move it along.
David
- At 6:25pm on December 10, 2009, Mike Klein--The Intersection said…
- Hi David...
There's much to say--the start point is that I spent a good year and a half blogging about this stuff (http://CommsOffensive325.blogharbor,com) and I've been looking for conversations and forums to inject it into--with varying degrees of frustration.
The short answer to my non-linear view of engagement: that I think the idea the path between employee hostility and helpfulness is a straight line called "engagement" is total rubbish. Rather, I see "engagement" as a willingness to connect through some sort of relationship, which can either be hostile or helpful, passive or active, possessive or bereft of long-term commitment, and solitary or collective.
My piece on my Employee Engagement blog discusses in some detail, but I think there's room for more elaboration if we can detect some appetite.
As for my background--while I have more than 10 years of internal communication experience, mainly in Europe, I managed political campaigns in the US for 10 years as well, where I saw other patterns and models of engagement emerge around candidates and issues.
That background gives me some perspective around the whole "engagement as moral virtue" piece--for it is impossible for anyone actively in a relationship to be disengaged, whether they are hostile, helpful or hopeless.
Ultimately, I think this issue has been horribly mispositioned in the communications and management press, and that professionals need access to new models and vocabularies that don't treat engagement solely as an employee issue, and solely as a matter of right and wrong.
- At 11:25am on December 10, 2009, David Zinger said…
- Hello Mike:
I am so thrilled you are here because of how active you have already been from adjusting your own page to many contributions. I love to see people full ENGAGE with the employee engagement network.
Can you tell me more about your nonlinear view of employee engagement. I would like to know what you mean by the term and I would also appreciate reading more about your moral virtue critique of engagement. Let me know if you have specific blog posts or articles on this.
Let me know how I can assist you and once again, thanks for being a strong part of this.
David
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