The Employee Engagement Network

People Metrics
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This group is intended for anyone who wants to help Managers do a better job promoting employee engagement. What skills does a Manager need? What tools can a Manager use?
November 19
This group is for people who write blogs, books, or other resources on employee engagement.
November 19
This is a group for people interested in research on employee engagement. You can offer the latest sources or discuss the results.
November 19
This group is for those who want to learn more about best practice employee recognition and to share ideas on this important engagement tool
November 19
November 19
Great Blog - agree throughout especially the reinforcement that Employee Engagement holds the key. Susanne www.aspiretalentmanagement.com
November 19
I couldn't agree more, and I like your examples. I'd be curious to hear some thoughts, or see some data, on the connection between resilience and trust?!
November 19
November 19
People Metrics added a blog post
Resilience is a crucial characteristic in this unpredictable world. Trees survive terrible storms if they can bend in the wind. Species who cannot adapt to new conditions die out. The natural world’s proclivity toward flexibility is also rewarded ...
November 17
November 3
People Metrics added a blog post
Timing isn’t everything in employee engagement research, but it’s definitely important to consider. The best time to send out employee surveys varies according to each organization’s culture, history, and goals. If your firm has never conducted re...
October 27
People Metrics added a blog post
In his book The Rise of the Creative Class, Richard L. Florida highlights the factors that motivate creative workers like programmers and scientists. One of his conclusions is that increasing numbers of modern workers are motivated, at least in pa...
October 20

Profile Information

Who are you?
PeopleMetrics primary purpose is to enable organizations to systematically take the best actions to secure and engage customers and employees.

Since our inception in 2000, PeopleMetrics thought leadership, exceptional client service, and easy-to-use technology has helped hundreds of clients take the right actions to improve engagement and related KPIs. We work with many leading global organizations including AstraZeneca, Christie’s Auction House, Coca-Cola, Genzyme, GSK, HSBC, McDonald’s, and Microsoft (see client list).

PeopleMetrics ongoing R&D investment produces the Most Engaged Customers Study, which highlights the companies who do the best job engaging their customers. Our 2009 study ranks over 80 companies and brands based on feedback from 20,000+ customer interactions throughout the United States. For more details on PeopleMetrics 2009 Most Engaged Customers Study or to find out how your organization can be considered in the 2010 rankings, click here.

PeopleMetrics Rx is a division within PeopleMetrics that is devoted exclusively to the Pharmaceutical industry. Through our Physician Engagement Management (PEM) solution, PeopleMetrics Rx evaluates the effectiveness of sales force activities in engaging and securing targeted physicians. PeopleMetrics Rx also tracks the strength of product brands and determines the ROI of various marketing activities.

Finally, we are passionate about our work. Our values of respect for others and teamwork drive our passion for helping clients take the best actions on feedback.
What is your interest or involvement in employee engagement?
It is our passion and life, as well as our business!
Website:
http://www.peoplemetrics.com
Where are you located?
Philadelphia, PA

People Metrics's Blog

People Metrics

Techniques for Improving Organizational Resilience

Resilience is a crucial characteristic in this unpredictable world. Trees survive terrible storms if they can bend in the wind. Species who cannot adapt to new conditions die out. The natural world’s proclivity toward flexibility is also rewarded in humans. Thomas Edison once said, “I have not failed. I’ve just found 10,000 ways that won’t work.” Eventually, resilient individuals can achieve success, sometimes after hundreds of attempts at their dream. At its core, resilience is the spark of det… Continue

Posted on November 17, 2009 at 2:29pm — 2 Comments

People Metrics

When to conduct Employee Surveys

Timing isn’t everything in employee engagement research, but it’s definitely important to consider. The best time to send out employee surveys varies according to each organization’s culture, history, and goals. If your firm has never conducted research before, an initial wave of surveys will set a starting point for employee engagement and any other factors you may choose to measure. As the results of this first survey will serve as a c… Continue

Posted on October 27, 2009 at 12:44pm —

People Metrics

5 Tips, 3 Approaches for Encouraging Peer-To-Peer Recognition

In his book The Rise of the Creative Class, Richard L. Florida highlights the factors that motivate creative workers like programmers and scientists. One of his conclusions is that increasing numbers of modern workers are motivated, at least in part, by peer recognition. This is why, even in today’s rocky economic climate, many people are willing to work for free on projects that they feel will win the respect of their peers. Fortunately, progressive managers are beginning to recognize the power… Continue

Posted on October 20, 2009 at 1:55pm —

People Metrics

Five Effective Real-World Approaches to Employee Recognition

Employee recognition has proven to be an influential factor in employee retention, engagement, and motivation. Organizations that successfully and consistently implement employee recognition enjoy long-term stability and higher profit margins. To better understand effective employee recognition, we’ve outlined five guidelines for this management strategy, along with real-world examples for each approach.

1. Tailor your recognition program to your organizational culture. No one company’s program… Continue

Posted on October 14, 2009 at 1:00pm —

Comment Wall (5 comments)

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At 7:36am on November 24, 2009, Doug Shaw said…
Hi there. Your article is now live on the stop doing dumb things to customers site, clearly acknowledged and with a link back to your site. Check it out :) If you wanted to lift something from the site and replay it on yours that would be AOK by me - have a look round and if you wan tto do that be my guest. Similar references back would be lovely.

Cheers - Doug

http://stopdoingdumbthingstocustomers.wordpress.com/2009/11/24/resilience-is-a-crucial-characteristic-in-this-unpredictable-world/
At 8:25am on November 20, 2009, Terrence Seamon said…
Hi People Metrics,
Welcome to the Manager Tools group here at the EE Network.
Terry
At 5:03pm on November 19, 2009, Doug Shaw said…
Cool - I will make it very clear indeed where it all came from :)

Probably set it up over the weekend then go live Monday - will let you know, appreciate your kind words about stop doing dumb things to customers.
At 8:07am on November 19, 2009, Doug Shaw said…
Hello. I'm very impressed by your article on resilience. It's well written and supports a lot of research and discussions I'm having with organisations currently. I wonder - would you mind if I posted it on my blog? I would of course make it clear that it's your work and provide a link to your site. It's a great article which I'd like to share, with your permission of course. So much easier than trying to rewrite such a good piece. Hope to hear from you soon.

Thanks - Doug
At 1:29pm on October 11, 2009, David Zinger said…
People Metrics

Glad to see you join the network. I trust you will find helpful people and information on this site. Glad to see so much passion for the topic and I trust you will jump into the conversations here and offer your learning and perspectives. Let me know if I can be of assistance.

David
 
 

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Do you deal with an organization or service provider whose performance is lacking, but somehow you continue to accept their poor performance? If you honestly think about it, you’ll probably answer “yes.” But don’t fret too much because we all do...
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