Richard Sedley's Discussions
Helping employees weather the troubled economy
Started Nov. 5, 2008
UK HR Twitter network?
Replied Nov. 4, 2008
Richard Sedley's engagement page
Profile Information
- Who are you?
- I'm a family man in the evening and at weekends. During the day I'm Director of the cScape Customer Engagement Unit (CEU). The CEU is a collective of specialist consultants focused on using the opportunities existing in the digital space to increase business effectiveness.
my team produce the Annual Online Customer Engagement Report now in it's third year.
I co-authored a book called 'Winners and Losers in a Troubled Economy: How to Engage Customers Online to Gain Competitive Advantage'. Given the state of the world economy we decided to allow the book to exist as a free download as well which you can now access at:
http://www.winners-and-losers-in-a-troubled-economy.com
- What is your interest or involvement in employee engagement?
- Our clients have increasingly asked us to help them with internal communications and to translate our gains in customer engagement to the employee arena
- Website:
- http://richard-sedley.iuplog.com
- Where are you located?
- London
Latest Activity
We've just launched the 4th Annual Online Customer Engagement Survey in partnership with Econsultancy again. This year there is a dedicated section looking at Enterprise 2.0 and the use of social tools for Employee Engagement and Innovation.
It...
About
Latest Activity
I summarized some high-level thought leadership from firms such as DDI, McKinsey, Towers Perrin, and Hewitt in my latest blog post. These are all papers from the last several months discussing engagement: bit.ly/3a4uft
I know that Towers Perrin a...
Thanks a lot for your help !
I actually did have a look on Gallup's 12 Questions, the only worry is that it measures more the enablers of employee engagement than employee engagement itself. I have however grouped the items into themes, and only o...
Not sure if this is the same as the one mentioned but Gallup has 12 Questions that they use.
http://www.workforce.com/section/09/article/23/53/40.html
Hi Maggie,
Acually we have a training module for this exact circumstance. We call it cynics, victims and bystanders it is part of The Conversations Workshop. We wrote a book last year called Authentic Conversations which has a great deal to say ab...
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I believe i had sent the agenda, didn't i?
if not let me know i ll resend it again,
Cheers
Julien
Last year's report looks very informative. I only glanced at it but have noted it for further study.There is a forum on the conference but I am not sure who might be going from the network...it looks like there is some interest.
David
I visited your website. I am so pleased you joined us as I think you have lots to contribute based on your experiences and interest. I trust the network will meet your needs and that you will feel comfortable contributing from your viewpoints and experiences. I look forward to learning more from you.
David