Richard Sedley's Discussions
Helping employees weather the troubled economy
Started Nov. 5, 2008
UK HR Twitter network?
Replied Nov. 4, 2008
Richard Sedley's engagement page
Profile Information
- Who are you?
- I'm a family man in the evening and at weekends. During the day I'm Director of the cScape Customer Engagement Unit (CEU). The CEU is a collective of specialist consultants focused on using the opportunities existing in the digital space to increase business effectiveness.
my team produce the Annual Online Customer Engagement Report now in it's third year.
I co-authored a book called 'Winners and Losers in a Troubled Economy: How to Engage Customers Online to Gain Competitive Advantage'. Given the state of the world economy we decided to allow the book to exist as a free download as well which you can now access at:
http://www.winners-and-losers-in-a-troubled-economy.com
- What is your interest or involvement in employee engagement?
- Our clients have increasingly asked us to help them with internal communications and to translate our gains in customer engagement to the employee arena
- Website:
- http://richard-sedley.iuplog.com
- Where are you located?
- London
Latest Activity
We've just launched the 4th Annual Online Customer Engagement Survey in partnership with Econsultancy again. This year there is a dedicated section looking at Enterprise 2.0 and the use of social tools for Employee Engagement and Innovation.
It w…
About
Latest Activity
Dear Ray,
Your concern is well founded. Employees look forward to surveys like they do a visit to the dentist! The Horsepower Survey, however, is an employee-focused survey to measure how rewarded employees feel about their work. It consists of sev…
Mike,
I will make mention of this new group in the next newsletter. Thank you for starting this and I wish you well and all European members the best with this focus.
David
Jason:
Good points about trust and aligning the strategic engagement with employee engagement. We need results for all.
I am concerned you will lose readers due to lack of formatting on this post. I encourage you to ensure that you format your pos…
Thanks for sharing this information, Roy.
When I was Research Director at The Loyalty Institute, we found that the #1 driver of employee commitment was an organization's efforts to build a sense of spirit and pride. This was true in the US as well…
As a survey consultant I guess that I should like the idea of conducting monthly surveys, but I am concerned that employees may feel that they are being "over surveyed."
There are options, of course. An organization might randomly assign each emplo…
This is a great read, a great story. I smiled the whole time as I read this. If this conversation is possible in your organization, then I'd say your leadership is trusted and transparent. Thanks for this story.
I won't be wishing you "Season's Greetings" or "Happy Holidays" this December. These secular, generic salutations are popular in corporate America because they are not specific to any one religion or belief system. The business world, like America's…
Hello Paul:
"if you want to improve productivity and reduce costs, you need to
tap into human nature’s pleasure-fueled engine."
I could not agree more but if we wait until after we hire someone we have waited too long.
Bob
A Manager shall know one's team member more than his/her mother knows him/her.
Offered by Shweta Mohanty Posted by David Zinger
"If managers cannot commit, then they shouldn’t expect their employees to commit either."
Well said and very true. I much enjoyed your article and share your views.
Bob Carpenter's experiences in turnarounds are the same as mine although I only di…
listen actively, be honest, and prepare yourselves both for great results
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Comment Wall (3 comments)
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I believe i had sent the agenda, didn't i?
if not let me know i ll resend it again,
Cheers
Julien
Last year's report looks very informative. I only glanced at it but have noted it for further study.There is a forum on the conference but I am not sure who might be going from the network...it looks like there is some interest.
David
I visited your website. I am so pleased you joined us as I think you have lots to contribute based on your experiences and interest. I trust the network will meet your needs and that you will feel comfortable contributing from your viewpoints and experiences. I look forward to learning more from you.
David