Shouting in capitals

This article from the BBC interested me.'...A New Zealand woman has lost her accounting job after sending "confrontational" emails filled with block capitals. So why is it taboo to hit the caps-lock key?'The article goes on to speculate around the reasons why capital letters, mis-used, are so capable of causing grief. It seems to me though to be pretty clear. In email correspondance, writing in

Crystal clear

The other day I found myself standing in a wedding shop, tiara in hand, bridal shoe on foot, left to sort myself out while the shop assistant went off to answer the phone.I didn't mind too much, I'm not a very high maintenance bride, but after a while I did start to think she had her priorities a bit wrong. Tuning in to the conversation it became clear that she was talking to her boss, I would

Shoot your employees and get away with it

Errrrr... someone sent me this and suggested I blog about it. The thing is I have no idea what to say. It's a clip of TASER testing its wares on its employees. Its hideous. But there's a tiny part of me wondering what you do to get your employees so engaged that they're willing to let you paralyze them?And hang on a minute, how an earth did this get past their legal team... and their HR

Closed loop communications

Oh dear, oh dear. It would appear that I haven't blogged since April and it's now nearly the end of July. I think that counts as procrastination don't you?So then, a quick post (when procrastinating my advice is to do something, start small, get back in the swing), on a theme which is showing up as a problem for a few of my clients at the moment: Closing the loop on a conversation, or rather, not

Getting it Right - ?What If! Innovation

A couple of weeks ago I went to see ?What If! The Innovation Company. I’ve been a fan of their work ever since I was lucky enough to benefit from their creativity training back in 2001 – training which inspired me to launch a new career. So when Alexander Kjerulf, author of, ‘Happy Hour is 9 to 5’ suggested them as a candidate for the Getting it Right series, I didn’t need too much persuading.?