Sybil F. Stershic's Discussions
Nonprofit Employee Engagement
3 Replies
Started this discussion. Last reply by Rob Fox Feb 26.
Sybil F. Stershic's Page
Latest Activity
Apply the "3Rs of gaining employee commitment": Respect your people by giving them the tools & info they need to do their jobs, Recognize and Reinforce their efforts.
Hi,
Have a look at the resource at www.engagingideas.co.uk. The pack is used by several not for profits and they seem to like using it as the exercises are self directed - they engage on the issue of engagement, reflecting the inner motivation an...
Thanks for your input, Karl. I had the opportunity to visit Zappos last year and brought back their culture book - what they've created is absolutely amazing.
As for nonprofits, I find that most employees are willing to accept nonprofit payscales...
Finding ways to keep employees engaged when you can't pay them as well can be difficult. I think it comes down to two things.
1. Listening to what they need - Ask them and try as hard as you can to implement their ideas.
2. The story you tell - E...
I'm looking for resources and/or research that specifically address employee engagement (and/or disengagement) in nonprofits.
Thanks!
Comment Wall (5 comments)
- At 11:47am on July 8, 2009,
Jill Woodbury said…
- Hi Sybil - thanks for some more of your insight. Its encouraging to hear how people have come from different backgrounds into this field. I agree with you that great customer satisfaction comes from within the company. How can we deliver satisfation, if our employees are not satisfied. I struggle with one part though - how do you handle associates who are actively disengaged? If they just won't have anything to do with being engaged, yet they are so experienced or specialized that they can not be expensed?
- At 8:32am on July 2, 2009,
Jill Woodbury said…
- Hi Sybil
Thanks for your welcome note. I am really looking forward to working in this area. I am so excited to see things from the other side. Driving engagement is very interesting and exciting for me. How did you get started in the field?
- At 1:10pm on February 27, 2009,
David Zinger said…
- Sybil:
This network has grown a lot in the past year. I never expected we would get to large so quickly. I will be taking specific actions to be of assistance to all the members in the near future as we continue to grow. Once again, let me know if I can be of further assistance with the network.
David
- At 10:07pm on February 26, 2009,
David Zinger said…
- Sybil:
I am so pleased that you joined us on the employee engagement network and I love how involved you have already become in some of the dialogues. I think you have so much to offer and let me know if I can be of assistance.
David
- At 10:48am on February 23, 2009,
Terrence Seamon said…
- Hi Sybil,
Welcome to the EE Network!
I look forward to your thoughts on how managers can better engage employees to serve customers.
Terry
Profile Information
- Who are you?
- I'm a marketing & organizational advisor who helps service firms develop employee- and customer-focused solutions for success. I'm the author of "Taking Care of the People Who Matter Most: A Guide to Employee-Customer Care," a book that describes how managers can use internal marketing to engage both employees and customers, and the Quality Service Marketing blog on internal marketing & communications.
- What is your interest or involvement in employee engagement?
- My professional passion involves engaging employees through internal marketing - an approach that blends marketing and human resources.
- Where are you located?
- Lehigh Valley, PA
About
Latest Activity
I summarized some high-level thought leadership from firms such as DDI, McKinsey, Towers Perrin, and Hewitt in my latest blog post. These are all papers from the last several months discussing engagement: bit.ly/3a4uft
I know that Towers Perrin a...
Thanks a lot for your help !
I actually did have a look on Gallup's 12 Questions, the only worry is that it measures more the enablers of employee engagement than employee engagement itself. I have however grouped the items into themes, and only o...
Not sure if this is the same as the one mentioned but Gallup has 12 Questions that they use.
http://www.workforce.com/section/09/article/23/53/40.html
Hi Maggie,
Acually we have a training module for this exact circumstance. We call it cynics, victims and bystanders it is part of The Conversations Workshop. We wrote a book last year called Authentic Conversations which has a great deal to say ab...
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