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I was very pleased with how it came out and how it looks.
David
Thanks- It's great to stay connected with you. This looks like a great discussion group.
Deanne
I look forward to taking some time to tour around the discussion group
I have been asked a question by Terrence which was essentially, how do you figure this out? I would like to offer one example that impacted me greatly.
A while back I had the pleasure to visit the folks over at Zappos. I spend a good deal of my time with Tony Hsieh and Alfred Lin, the two founds, and prior to my visit you would have had to drag me kicking and screaming into a cubicle. NOW I would not work in any other place...
First and foremost to fix employment engagement in any company it starts at the TOP. The owners, managers and leads have to practice what they preach. These are two guys that could be coming to work in a Lear Jet but choose to keep it real. They work side by side with their guys in cubicles that they fix up with anything from stuffed monkeys & coconut trees to scenes out of "Lord of the Rings". They have fun at work vs. the old "divide and conquer attitude my generation has implemented.
Having fun and COMMUNICATION IS KEY: They encourage their guys to use Twitter to stay in touch, interact with each other and this gives them incite as to what are on their employees minds.... Hmmm, this contrary to the "old corporate guard" philosophy. I asked Tony what are the advantages to Social networking on the job his reply was pretty much common sense. He said to me that attrition is a huge dept in any company and when people stop growing and they are not having fun (and one feeds the other) I am going to lose a valuable team member. So, Tony's solution was communication... Twitter is a communication vehicle that would provide a platform for his guys to reach out and find their passion. When they did Tony is now able to effectively help them build a career plan within his company and he employees excellent staff that are skilled in, with a lack of a better term, "On-Boarding" programs. The unique elements that have turned Zappos into a huge success are, in my opinion:
The owners are humble and do not have egos...
They are 100% customer and employee focused...
They encourage communication... growth... and a fun work environment...
Best,
Brad
Best,
Jay
Checking in to see if you were able to get to the book yet. Let me know!
Best,
Jay
Bobby
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