David Zinger's going to join me today on my weekly BlogTalk Radio show. You can listen live via streaming at http://www.blogtalkradio.com/zane-safrit. The show starts at 9:30 AM Central.
I invited David to join me and share his thoughts on Employee Engagement and it's role in creating WOM, word-of-mouth from customer evangelists.
As CEO for Conference Calls Unlimited, I found word-of-mouth from customer evangelists allowed the company to grow while facing competitors with deeper pockets for ad…
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Posted by Zane Safrit on May 14, 2008 at 8:00am —
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I have added a section to my website called "BLOGucation." Instead of just the nomal chat that many blogs have, I use the space to share "daily power learning"... as short tip but value and performance based. Each week I select a topic and then develop it over the week. Generally Mondays introduce the topic and Fridays are Action Fridays - time to put what you learned into practice. This week I used the space to present great resources to change thinking. The previous 4 weeks were about "owner t…
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Posted by Jay Forte on May 9, 2008 at 5:58pm —
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This network thrills me. In under 4 months we have over 225 members and a very high percentage of active and engaged participants generating numerous insightful and meaningful conversations.
Even as the host of this network, it is rapidly becoming my primary source for information from notice about Time magazine articles on engagement to opinion and various ideas.
I began with the idea that I would need to create a whole bunch of forum topics but you have elevated and extended forums to a leve…
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Posted by David Zinger on May 9, 2008 at 5:51pm —
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Well our work is traveling far and wide. Parternering with the firm HRAnexi and the Indian magazine BusinessWorld, we put together an equivalent analysis of the state of employee engagement in India... Here's the link if you are interested in global perspectives.
http://bw.businessworld.in/PDF_upload/hrspecial_survey.pdf
Fraser
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Posted by Fraser Marlow on May 8, 2008 at 8:30am —
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Thanks to those of you who have already contacted us during the employee engagment sessions we have been running since early April. Over 400 people have joined us at these events and the discussion has been fantastic. We collected over 7,500 global responses to the survey, so we have some great data to share with you.
We have now published the findings in a 35 page report. It's all available for free on our website at the following address:
http://www.blessingwhite.com/EEE__report.asp
...so gra…
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Posted by Fraser Marlow on May 7, 2008 at 10:30am —
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I just published my A-Z list on employee engagement at my other blog,
Raven's Brain. here's a breif excerpt on the alphbet:
Atmosphere: "Devising and maintaining an atmosphere in which others can put a dent in the universe is the leader's creative act." --Warren Bennis
Beginnings: "The beginning is the most important part of the work." --Plato
Communication: "The single biggest problem in…
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Posted by Raven on May 2, 2008 at 4:13pm —
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So just a few weeks ago I was here on the network and we had just under 100 members...and then I headed off to a wonderful place on the extreme west coast of Oregon to play golf at
Bandon Dunes - perhpas the most incredible place I have had the fortune to play. Truly a unique environment in among and atop the dunes, each hole crafted to feel like it has been there since the beginning of time. While the golf was great (I even managed a few decent roun…
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Posted by Ken Milloy on April 24, 2008 at 6:54pm —
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As we know many organizations measure employee engagement. And, while most attempt to take action to maintain or improve employee engagement, there are quite a few seem to be making little positive progress. There are some really good stories of what has worked well in some organizations. I am interested in hearing some stories of the organizations that are really trying but not meeting with the success they are expecting - and your thoughts on what they aren't doing right.
Please share your op…
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Posted by Jean Douglas on April 23, 2008 at 11:05am —
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Time Magazine recently published an article called "The Rage to Engage" about the positive impact of EE on more traditional business metrics like costs and profit.
"'People used to think HR was just a cost center and not a source of value creation,' says Alex Edmans, a finance professor at University of Pennsylvania's Wharton School who has studied engagement... Edmans looked at Fortune's list of the 100 Best Companies to Work For and found that those firms' stock price from 1998 to 2005 rose a…
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Posted by P Haussler on April 21, 2008 at 1:18pm —
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This TrainingZone article explains a very important concept for each group leader to understand--Employees are self-motivated and sustain their engagement from Customers more so than Managers.…
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Posted by George Reavis on April 16, 2008 at 3:30pm —
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Frontline Leadership TRENDS
This blog is devoted to leadership tips, lessons and ideas that anyone can use to engage a group of people by involving their hearts and minds through daily activities.
"If you give an associate customer feedback, you focus them for a day. If you teach an associate how-to "ask" for customer feedback, you focus them for a lifetime!"
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Posted by George Reavis on April 16, 2008 at 2:02pm —
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Posted by George Reavis on April 16, 2008 at 2:00pm —
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Click here to load the two page PDF document of 19 responses from network members on 1 sentence of advice they would give for engagement.
EENF#6 - One Sentence of Employee Engagement Advice.pdf Continue
Posted by David Zinger on April 15, 2008 at 10:13pm —
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Most surveys offer the respondent an opportunity to provide free-form verbatim comments at the end of a survey.
I have encountered some interesting situations and would like to know how others have handled or would suggest handling similar situations.
1. Issues of harassment have surfaced in the comments. There may or may not be names.
---How I've handled it: I contact the client to let them know that one/some employees have raised some serious workplace behavioural-related allegations. I ask t…
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Posted by Jean Douglas on April 8, 2008 at 2:30pm —
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I don’t claim to be an expert on Employee Engagement, but I couldn’t resist using David Zinger’s
invitation for submissions of an alphabet with the keys to engagement as an opportunity to capture what I have learned so far. These “keys” are a combination of things I have discovered through my own experiences, what I have learned from different management and leadership books, (just finished:…
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Posted by Lisa Forsyth on April 7, 2008 at 7:00pm —
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For details of this blog follow this link to the UK site:
http://www.bltog.co.uk/index.php?cat=21
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Posted by Ian Buckingham on April 3, 2008 at 5:00pm —
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Here is the PDF for the conversation from the 5th Employee Engagement Network Forum on Synonyms.
EEN Forum #5 Synonyms.pdf Continue
Posted by David Zinger on April 2, 2008 at 1:54pm —
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We have spent decades imagining that leaders are the source of leadership, the powerhouse of a business, and carry within us an array of concepts about what it means to be a leader, what goals are, what success is. It seems inevitable that the way in which the roles of leader and follower are understood, embodied and enacted will have a profound impact on what is played out in relation to engagement in an organisational context.
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Posted by Catherine Harwood on April 2, 2008 at 8:56am —
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Wally Bock runs the
Three Star Leadership Blog and has an interesting post titled
Engagement is not enough. Here's a clip:
"There's a great article by Tom Agnew, Mark Royal and Rebecca Masson of Hay Group Insight in the new Human Resource Executive Online titled: "The Frustrated Employee: Help Me Help You." Here's a substantive excerpt.
"Howeve… Continue
Posted by Raven on April 1, 2008 at 7:50pm —
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The world of surveying has opened up considerably with the availability of internet hosting and data collection services. A quick search on surveys results in a fairly extensive list of survey hosting and data management websites. Colleagues and clients have sung the praises of some of the more popular sites; describing them as easy to use, fast to set up and oh yes, cheap!
Well, there are a few things to consider before establishing a working relationship with an online survey supplier/host.
F…
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Posted by Jean Douglas on March 29, 2008 at 8:56pm —
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As a project manager I'm still learning about employee engagement, it's meaningand the best way to get your team involved. I came across an article titled
The 7 Engagement Imperatives at
BetterWorkplaceNow and thought I'd share a clip with some info that had my my jaw dropping:
"
According to the rosiest research on workforce engagement, only three out of ten people… Continue
Posted by Raven on March 26, 2008 at 11:03am —
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I just posted a video of Marshall Goldsmith speaking at the Google corporation.
The video is over an hour but certainly worth the view, especially if you have not seen Marshall before. Marshall is probably the world's leading coaching expert. I appreciate, even in this video, how he…
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Posted by David Zinger on March 22, 2008 at 1:48pm —
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Employee engagement, management engagement, leadership, passion in the workplace. . .

These rallying cries fill books, blogs, and backroom banter. The real issue: "How can we get done what needs to get done and create a sense of "we're in this together" at the same time?
It'…
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Posted by Steve Roesler on March 20, 2008 at 1:09pm —
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I recently posted a review of Jason Cohen’s
Best Kept Secrets of Peer Code Review. What does this have to do with Employee Engagement? Read on…
The prospect of my team tripling in size in a four month timeframe got me thinking about how to maximize the benefit of the code reviews we were conducting…Time was not on my side of course (is it ever?), and reading the book kept falling behind other priorities—we were already doing code reviews, after all, so I could sleep at night knowing o… Continue
Posted by Lisa Forsyth on March 18, 2008 at 11:21pm —
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Hi David et al.
I have been following the Blog for a while, and I just wanted to let everybody know that we will be holding open events around the USA (From Miami to Seattle, LA to Boston - sorry no Canadian dates as yet but there is one session in London, UK!) over the next couple of months to discuss employee engagement.
BlessingWhite (the firm i work for) is just wrapping up a global study on engagement - it includes over 7,500 responses worldwide. We would like to use this as a kick-off po…
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Posted by Fraser Marlow on March 17, 2008 at 3:24pm —
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Earlier this year I posted an article on the
Strategic Connections Inc. website and on the
The Orange Chair Online (my blog )outlining what I categorized as 11 laws of internal communications. The laws were an outcome of posting a few comments and questions around the different blogs and networks I particpate in and di…
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Posted by Ken Milloy on March 13, 2008 at 6:21pm —
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As you may read on my bio, I created a Coaching Triangle system.- an orgnanizational learning framework. I have a client who plans on using it as a tool for engagement in his organization. This excited me as so far we have used it to extend learning from workshops, to foster a coaching culture, to build leadership skills, to learn how to coach 9with coach support), and for professional development. Using it as a tool for engagement is powerful.
You can find out more about the system on www.deber…
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Posted by Debbie Payne on February 27, 2008 at 6:25pm —
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Come visit us at
Bold Enterprises. Would love our blog to be one of your regular feeds.
- Karl
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Posted by Karl Edwards on February 25, 2008 at 9:20am —
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Loneliness of the Naked CEO
It’s reputed in the UK that the queen thinks the world smells of fresh paint. Then surely CEO land is populated by a nodding, grinning, fresh-faced and wide-eyed populace. Something is rotten in the state methinks!
If everyone he meets on his weekly walk-about admires his new clothes, it’s no wonder that loneliness and paranoia are key characteristics of new entrants to the role and a despotic decision making style the behavioural fall-back. How can you be expected…
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Posted by Ian Buckingham on February 25, 2008 at 8:39am —
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Aloha everyone,
Have you read a good book that truly resonated with you for the message it gave on our interests with employee engagement? Please consider doing a book review about it, and participating as a guest reviewer on Joyful Jubilant Learning throughout the month of March.
On behalf of the hui (group) of regularly contributing authors there, it would be an honor to welcome you to the site. If you publish a website of your own, it is also a great way to get more in-bound traffic from ano…
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Posted by Rosa Say on February 23, 2008 at 11:09am —
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First of all, let me start out by saying that this article is NOT in any way an endorsement for Barack Obama. It is merely my observation and opinion, nothing more.
In my opinion, one of the most important qualities of a good manager is the ability to organize.
The First-Class Barack Obama Campaign
If you want to see this movie played out to its full effect on a national stage, look no further than the Barack Obama campaign. Barack Obama has assembled a first rate political camp…
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Posted by Andrew Rondeau on February 19, 2008 at 4:39pm —
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Posted by Kris Dunn on February 8, 2008 at 12:23pm —
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Santrupt Misra director, corporate human resources, Aditya Birla Group writes
an article in the Financial Express,
focusing on whether the Indian employees work motivation can be
concluded on some data. I agree with him, but he doesn’t give some
pointers on one crucial point - How can an organization increase
employee engagement and create
flow?…
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Posted by Gautam Ghosh on February 6, 2008 at 10:30pm —
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If employees are engaged, they exhibit
Organizational Citizenship Behaviors which is a five dimensional contruct involving Altruism, Courtesy, Civic Virtue, Conscientiousness and Sportsmanship.
More here Continue
Posted by Gautam Ghosh on February 6, 2008 at 12:30pm —
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Some
questions a manager can ask to assess whether he/she has engaged employees.
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Posted by Gautam Ghosh on February 6, 2008 at 6:47am —
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Click here to read a wonderful interview with Patricia Madson.I had the pleasure of interviewing Patricia Madson, the writer of Improv Wisdom, about the application of improvisation principles to employee engagement. She provided a lot of wonderful material and even a picture she drew as she engages in art.
I encourage you to go and soak up some improv wisdom to boost employee engagement.
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Posted by David Zinger on February 5, 2008 at 12:14pm —
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Some thoughts on employee engagement in Canada from Hewitt Associates,
Best Employers in Canada Study.
Over 100,000 workers responded to the employee opinion survey, one of the instruments used in the annual Best Employers studies. Questions were asked to determine each employee’s level of engagement—how likely they are to speak positively about their employer, stay with an organization and be inspired to go “above and b…
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Posted by Ian McKenzie on January 30, 2008 at 4:49pm —
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Do you know how many of your employees are willing to be advocates for your business, are committed to staying with you, and are motivated to contribute their best to your organization every day? Could you map how many of your employees are high performers?
Click here to read more.
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Posted by Judy McLeish on January 30, 2008 at 8:06am —
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At the Employee Factor, we love Google. Why? Google made Fortune's "100 Best Companies to Work For" 2008 list. That’s number one for the second year running and it seems to me that you can’t be number one unless you have a happy and engaged workforce.
After all, as part of the selection procedure, 400 employees (selected at random) had to answer a 57-question survey that covered the gamut from job satisfac…
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Posted by Judy McLeish on January 29, 2008 at 4:41pm —
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At the Employee Factor, we thought we should ask - should you "cull or not cull" your bottom performers.
…
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Posted by Judy McLeish on January 29, 2008 at 8:19am —
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I look forward to us developing this network to serve all involved in employee engagement. Here is a very partial list of some our possible network partners.
- Writers and bloggers on employee engagement or related topics
- Speakers on employee engagement
- Workshop leaders or employee engagement trainers
- HR Professionals involved in employee engagement initiatives
- Managers and leaders who want to learn more about employee engagement.
- Peo
…
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Posted by David Zinger on January 26, 2008 at 1:27pm —
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