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All Blog Posts Tagged 'Ben' (12)

Crisis Leadership: Clarifying What Needs to be Done



Think of a time when you were under a lot of pressure with a very short deadline. I don’t mean being at Starbucks trying to decide on which decadent coffee you were debating on ordering. I mean serious pressure–and it doesn’t have to be necessarily work related. It could have been dealing with a…
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Added by Jim Taggart on August 24, 2014 at 6:10pm — No Comments

The Start-Up of YOU: A book review by Bob Morris

The Start-Up of YOU: Adapt to the Future, Invest in Yourself, and Transform Your Career

Reid Hoffman and Ben Casnocha

Crown Business (2012)

How and why start-up mind-sets and skill-sets are essential to achieving and then sustaining success…however…

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Added by Robert Morris on March 13, 2012 at 4:43am — No Comments

The Start-Up of YOU: A book review by Bob Morris

The Start-Up of YOU: Adapt to the Future, Invest in Yourself, and Transform Your Career

Reid Hoffman and Ben Casnocha

Crown Business (2012)

How and why start-up mind-sets and skill-sets are essential to achieving and then sustaining success…however…

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Added by Robert Morris on March 9, 2012 at 10:52am — No Comments

“The Steve Jobs Diet”: 10 Essential Business Takeaways

Andrea Kates (left) is one of the most original and most influential business thinkers, as the resources at her website clearly indicate. She is also the author of Find Your Next in which she explains how to use the business genome approach to find your company’s next…

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Added by Robert Morris on February 29, 2012 at 10:54am — No Comments

Harvard Business Review on Increasing Customer Loyalty

Harvard Business Review on Increasing Customer Loyalty

Various Contributors

Harvard Business Review Press (2011)

How to create customers who are profitable

This is one of the volumes in a series of anthologies of articles that first appeared in…

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Added by Robert Morris on December 29, 2011 at 9:55pm — No Comments

Robert H. Frank: An interview by Bob Morris

Robert H. Frank is Henrietta Johnson Louis Professor of Management and Professor of Economics in the Johnson Graduate School of Management at Cornell University. Frank is a monthly contributor to the ”Economic View” column in The New York Times and a Distinguished Senior Fellow at Demos.…

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Added by Robert Morris on December 15, 2011 at 6:29am — No Comments

Reinventing the Wheel: A book review by Bob Morris

Reinventing the Wheel: The Science of Creating Lifetime Customers

Chris Zane

BenBella Books (2011)

 

How to establish and then sustain long-term (if not lifetime) customer relationships

 

What we have in this book is a…

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Added by Robert Morris on August 16, 2011 at 2:30pm — No Comments

The very best way to "contain" positively engaged employees



As EEN's 3,400 members already know, employees can be either positively or negatively engaged.



The former are evangelists; the later are subversives.



The challenge is to develop and then retain evangelists. How?



The Container Store is among very few companies that know the answer. It…

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Added by Robert Morris on March 6, 2011 at 10:30am — No Comments

“Advocates are bred, not born….”



I agree.

Every organization needs people (employees, customers, clients, allies, etc.) who are its advocates among their family members, friends, and associates. No organization ever has too many of them.  Call them whatever you wish. Ben McConnell and Jackie Huba call them “Evangelists”…

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Added by Robert Morris on February 27, 2011 at 7:07am — No Comments

Most Valuable Business Insights: 6-10

I am grateful to David Zinger for suggesting that I share what follows. As always, your comments will be gratefully received.



After having read and reviewed so many business books, I now share brief comments about what I consider to be the 25 most valuable  business insights and the books in which they…

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Added by Robert Morris on February 23, 2011 at 9:30am — No Comments

Vineet Nayar's Employees First, Customers Second: A book review by Bob Morris

Employees First, Customers Second: Turning conventional management upside down

Vineet Nayar

Harvard Business Press (2010)



As I began to read this book, I recalled again the comments of Southwest Airlines’ then chairman and CEO, Herb Kelleher, when asked to explain his… Continue

Added by Robert Morris on December 22, 2010 at 8:10am — No Comments

Sociopathic CEOs and Malleable Boards: Dick Fuld’s Failed Triumph at Lehman Brothers

From Jim's blog Changing Winds

Federal Reserve Bank of NY, 33 Liberty Street

Federal Reserve Bank of New York…

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Added by Jim Taggart on September 12, 2010 at 5:30pm — No Comments

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