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All Blog Posts Tagged 'management' (38)

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Lynn Hunsaker Customer Satisfaction Bonus Traps

Why do sales and service representatives feel compelled to tell customers how to answer a survey? Does the company want to know what the customers really think, or is the company trying to build positive publicity by claiming superior ratings? The answer to the second question exposes the company's cultu… Continue

Added by Lynn Hunsaker on November 17, 2009 at 9:28am — 2 Comments

Derek Irvine Master Change, Master Engagement

What are the key factors for employee engagement? I and others have written at length on this topic. I believe one key factor for employee engagement is creating an environment in which employees want to engage through strategic appreciation of employee efforts. But there are many factors that feed a truly engaging environment. Recent research… Continue

Added by Derek Irvine on November 16, 2009 at 1:15pm — 1 Comment

Stephen Goldberg A study in management

A study of management From: Montreal Gazette | October 23, 2009 Henry Mintzberg's latest book, Managing, draws on observations he made of 29 managers in fields as diverse as business, government health care and the social sector. Read more at Montreal Gazette » The last question of the interview with… Continue

Added by Stephen Goldberg on October 23, 2009 at 8:54am — 1 Comment

Lynn Hunsaker The Art of Listening: A Key to Customer-Centricity

Customer ListeningCuriosity is the key to great listening skills that improve customer experience. When you're truly curious about your customer's opinions, expectations and requests, you'll find the customer to be more pleasant, interesting and fulfilling to you as well. Con… Continue

Added by Lynn Hunsaker on October 22, 2009 at 1:29pm — No Comments

Lynn Hunsaker 5 Keys to Employee Engagement in Customer Experience Management

CLICK HERE FOR PODCAST VERSION (4:48) Employee EngagementLack of cooperation across organizations is a momentum inhibitor for customer experience management (CEM). Among best-in-class CEM practitioners, top cha… Continue

Added by Lynn Hunsaker on October 9, 2009 at 3:30pm — No Comments

Abhishek Mittal Who Are You Hiring Next In Your HR Team?

So, the question is simple - "Who are you hiring as your next HR leader?" As I meet more & more people, I find lesser & lesser instances of "business" people in the HR departments. There are very few cases of line managers making a lateral entry into HR. So, the HR team remains composed of a group of people exposed mostly to HR and administrative processes. Business leaders are always asking for more 'value' from the HR teams and often have unmet expectations around HR's alignment with… Continue

Added by Abhishek Mittal on September 22, 2009 at 11:30pm — No Comments

Debora McLaughlin Put Accountability To Work In Your Organization

Is accountability elusive in your organization? If you're like most leaders, you regularly deal with work force issues that get in the way of your organization's success. Here you have all this talent at your fingertips, yet goals are not being met and your business isn't nearly as successful as you know it could be. It's frustrating! Accountability begins with engagement: a heightened emotional connection to your company that influences your employees to exert greater effort. According to a r… Continue

Added by Debora McLaughlin on September 5, 2009 at 5:30am — No Comments

Terrence Seamon Dan Pink talks at TED

Dan Pink has some interesting thoughts on Management, Business, Motivation, and Engagement: http://www.ted.com/talks/dan_pink_on_motivation.html Thanks to Loretta Donovan for pointing me to this TED Talk. Terry Continue

Added by Terrence Seamon on September 1, 2009 at 9:30am — 1 Comment

Stephen Goldberg Leadership and team development question of the week

Each week I post a question on leadership and team development on my blog and public forum on our website. The forum allows people to post their answers. Each week we post the answer to the question according to Fritz glaus co-founder with me of http://threebrainsynergy.com. This weeks question is What makes real teamwork in organizations so difficult to achieve and maintain and so rare to find in today’s w… Continue

Added by Stephen Goldberg on August 25, 2009 at 8:00am — No Comments

Debora McLaughlin Are you Managing Your Time or Managing Your Life?

I bet you started your morning looking at your daytimer, blackberry, outlook calendar, covey planner or whichever of the many tools and resources we have for managing our time. Did you look at your actions, your "to do" list for today? Actions are tactics, processes to achieve our goals. I have to be honest in saying I've never been one to totally master the use of my time like a fine tuned resource. It is something I work on each and every day. My day tends to expand as my right brain fills w… Continue

Added by Debora McLaughlin on August 23, 2009 at 10:25am — No Comments

Debora McLaughlin Do your words promote or demote?

Are you empowering others each time you speak? Have you noticed that whenever you talk to someone, the energy seems to fade away and the other person seems uninterested? Then after the interaction there is a feeling of sadness and your enthusiasm is simply gone. If these things happen, then it is time to analyze yourself and work on your empowering skills. On the other hand, there are those people that whenever you talk to them, you feel energized and inspired. You suddenly seem to be excited to… Continue

Added by Debora McLaughlin on July 31, 2009 at 12:41am — No Comments

Debora McLaughlin Three steps to creating a Pay it Forward Environment

It is true that when you empower other people, you are not only influencing them, but you also empower the people they influence. So when you empower another person, you are actually giving him the power to accomplish something. Thus, you are basically giving others the ability to empower, too. But how will you be able to empower another person? The truth is empowerment is the product of responsibility and authority. When you empower someone, you must also give him the authority to make decisio… Continue

Added by Debora McLaughlin on July 31, 2009 at 12:23am — No Comments

Debora McLaughlin Do Not Be Afraid to Take the Lead

You can empower yourself if you have the knowledge of who you really are and what your real purpose in life is. But it is also important that we touch the lives of other people in order for our lives to be more meaningful. You should get more out of your life. One way of accomplishing this is extending yourself to others who need help. This way, you are empowering others with your life. But it is also important that you analyze first your self if you are really a source of empowerment to others… Continue

Added by Debora McLaughlin on July 28, 2009 at 3:36am — No Comments

Debora McLaughlin Different Influencing Styles

Your behavior as a manager as well as your approach to life in general will greatly affect your success or ultimate failure. That is why it is important to have various styles of behaviors and a wide range of approach. This gives you flexibility and increases your choices in your everyday dealings with other people. It will also help you in the long run in achieving success. For most managers, they usually prefer to use the natural style of influence. But for the flexible managers, they usually… Continue

Added by Debora McLaughlin on July 27, 2009 at 5:04am — No Comments

Debora McLaughlin The Art of Influencing and Empowering Others

As a leader, you may have different goals and you want to achieve them your way. You may be either in charge of a team and want to make the best decisions, or you may also be a leader who wants to motivate members to be more productive. Or you could be someone who wants to display your leadership skills to people who are not showing obedience. These different scenarios define your leadership style. Being a leader means having to motivate people to be more productive, and in some cases, change d… Continue

Added by Debora McLaughlin on July 22, 2009 at 11:09am — No Comments

Terrence Seamon Treat Employees Better, Not Worse, In This Economy

Came across a good little article about the importance of treating people better, not worse, in this bad economy. Makes sense, right? The sad fact is that many Managers covey an attitude toward their staffs that can be summed up: "Be thankful you still have a job." The unstated sub-title being, "And don't screw anything up, or you'll be o… Continue

Added by Terrence Seamon on July 22, 2009 at 8:09am — No Comments

Nick McCormick Listen, Comment, and Win!

Help celebrate the 200th post on the “Joe and Wanda on Management” blog, by listening to the Management Tips Podcast with Susan Stamm. Leave a comment for a chance to win a copy of Susan’s new book, 42 Rules of Employee Engagement, or a Be Good Ventures T-Shirt featuring Joe and Wanda! Look forward to hearing from you. Continue

Added by Nick McCormick on July 20, 2009 at 7:33pm — No Comments

Abhishek Mittal An Approach for "Action" on Change Implementation Programs

Cross-posted from my blog As you would have noticed from most of my writings, I often find that 'change' programs and Employee Engagement initiatives fail as a result of poor follow-up on research findings. Organizations, with or without the help of consultants, are able to design great diagnostic tools to measure the right issues. Using analytics, they are able to… Continue

Added by Abhishek Mittal on July 7, 2009 at 2:43am — No Comments

Muralidharan Chennai India Successful team management... Employee engagement : 50 quick tips.

This was originally posted by me at tickledbylife.com Teamwork is not rocket science, and mostly a matter of common sense. Here are 50 simple but powerful ways you could make teamwork work. 1. Act with integrity; this is one quality that will make a great team. 2. Credibility as a team-leader is mostly as good as only it is perceived. So display credibility and act with credibility. 3. Walk the talk, you get judged well only when you walk the talk. Example: if you are asking for quality work,… Continue

Added by Muralidharan Chennai India on June 27, 2009 at 6:02am — 2 Comments

Abhishek Mittal Employee Engagement - Where to Focus?

After having worked with multiple organizations across multiple geographies on Employee Engagement programs, there is still an interesting debate I have with clients, colleagues, friends and HR practitioners. The question is “Do we need to focus exclusively on workgroup-level engagement or focus on enterprise-level systems / processes first?” Some feel that workgroup engagement is paramount, … Continue

Added by Abhishek Mittal on June 26, 2009 at 7:18am — No Comments

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