All Blog Posts Tagged 'recruitment' (2)

This was originally posted by me at tickledbylife.com On January 15th, 2009, Captain Chesley Sullenberger made an emergency landing of his 50-ton passenger aircraft, US Airlines Flight 1549 - softly gliding it onto the Hudson River in New York City, saving the lives of all 155 people on board. What he did was not only a feat, but also a testimony to his on-the-job skills, dedication and passion. Plain words would not suffice to express the feat of Capt Sullenberger. What are the odds that you… Continue

At a recent call centre attrition conference I attended in London I was impressed by the innovative speakers from some of the big brands like Barclays and Royal Bank of Scotland who were tackling their staff turnover issues creatively and with some success. However the feeling around the table was "well we are doing the same things but our turnover is still high." Further discussions revealed that whilst HR and Call Centre Managers were adopting the latest tends, they weren't utilising the info… Continue