Jill, I got started early in my career (in bank marketing) when I learned that in a service-based situation - where employees ARE the brand - you first have to take care of employees to take care of customers. Thus began my professional passion for internal marketing - using marketing & communications to engage employees. Basically, you can use marketing to communicate with, educate, and help motivate employees, just like marketers do with consumers. Best of all, you don't have to be a marketer to use this approach!
More than four years ago I started a blog to share my experience with internal marketing & communications as a form of engagement, and my book on it ("Taking Care of the People Who Matter Most: A Guide to Employee-Customer Care")was published less than two years ago. Visit my blog when you get the chance (www.qualityservicemarketing.blogs.com) and let me know if you have any questions about it. And by all means, let's stay in touch.
Hi Jill, I'm the engagement champion for Mars Foods here in Bolton, Ontario. I will be reaching out to you and Jen soon with some thoughts around engagement. Talk soon, Stefan.
I am so appreciative of the work that Mars does and I am glad that you joined us. I wish you well in your new engagement involved in engaging others. You can play such a significant role. I would love to hear what you are learning as you go along. Let me know if I can assist you and welcome to the network.
Does employees’ satisfaction with workplace diversity positively impact employees’ overall satisfaction with their jobs?
The attached research gives us some insight into this topic. I look forward to your comments.
All the best,
Kevin Sheridan
As a consultant, I often have the privilege of acting as my client’s right hand or lending a listening ear for what’s going on in their business. I am not a certified coach, but years of being a performance improvement specialist has taught me much…
Appreciate the question--but what if you consider that there is more than one type of "true" engagement, and that different types of engagement may involve more or less spiritual, intellectual or participatory involvement?
Yonica:
I appreciated the statement: "an invisible grandfather clause." Staying power and growth not just sticking around because of the pension. Well said.
David
Finding a candidate with some staying power is such an awesome thing. There are a lot of candidates out there who are willing to stick with a good employer, and there are others who are just looking to build their resume.
Though you may find candid…
yesterday
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More than four years ago I started a blog to share my experience with internal marketing & communications as a form of engagement, and my book on it ("Taking Care of the People Who Matter Most: A Guide to Employee-Customer Care")was published less than two years ago. Visit my blog when you get the chance (www.qualityservicemarketing.blogs.com) and let me know if you have any questions about it. And by all means, let's stay in touch.
Yake care,
Sybil
I am so appreciative of the work that Mars does and I am glad that you joined us. I wish you well in your new engagement involved in engaging others. You can play such a significant role. I would love to hear what you are learning as you go along. Let me know if I can assist you and welcome to the network.
David
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