Hi Sybil - thanks for some more of your insight. Its encouraging to hear how people have come from different backgrounds into this field. I agree with you that great customer satisfaction comes from within the company. How can we deliver satisfation, if our employees are not satisfied. I struggle with one part though - how do you handle associates who are actively disengaged? If they just won't have anything to do with being engaged, yet they are so experienced or specialized that they can not be expensed?
Hi Sybil
Thanks for your welcome note. I am really looking forward to working in this area. I am so excited to see things from the other side. Driving engagement is very interesting and exciting for me. How did you get started in the field?
At 1:10pm on February 27, 2009, David Zinger said…
Sybil:
This network has grown a lot in the past year. I never expected we would get to large so quickly. I will be taking specific actions to be of assistance to all the members in the near future as we continue to grow. Once again, let me know if I can be of further assistance with the network.
David
At 10:07pm on February 26, 2009, David Zinger said…
Sybil:
I am so pleased that you joined us on the employee engagement network and I love how involved you have already become in some of the dialogues. I think you have so much to offer and let me know if I can be of assistance.
David
Do you ever wonder how past leaders could have missed what seems so obvious in hindsight? Sadly, most leaders live in an environment that makes them vulnerable to managerial failure. The problem lies in a little-recognized reality of leadership: iso…
Dear Ray,
Your concern is well founded. Employees look forward to surveys like they do a visit to the dentist! The Horsepower Survey, however, is an employee-focused survey to measure how rewarded employees feel about their work. It consists of sev…
Mike,
I will make mention of this new group in the next newsletter. Thank you for starting this and I wish you well and all European members the best with this focus.
David
Jason:
Good points about trust and aligning the strategic engagement with employee engagement. We need results for all.
I am concerned you will lose readers due to lack of formatting on this post. I encourage you to ensure that you format your pos…
Thanks for sharing this information, Roy.
When I was Research Director at The Loyalty Institute, we found that the #1 driver of employee commitment was an organization's efforts to build a sense of spirit and pride. This was true in the US as well…
As a survey consultant I guess that I should like the idea of conducting monthly surveys, but I am concerned that employees may feel that they are being "over surveyed."
There are options, of course. An organization might randomly assign each emplo…
This is a great read, a great story. I smiled the whole time as I read this. If this conversation is possible in your organization, then I'd say your leadership is trusted and transparent. Thanks for this story.
I won't be wishing you "Season's Greetings" or "Happy Holidays" this December. These secular, generic salutations are popular in corporate America because they are not specific to any one religion or belief system. The business world, like America's…
Hello Paul:
"if you want to improve productivity and reduce costs, you need to
tap into human nature’s pleasure-fueled engine."
I could not agree more but if we wait until after we hire someone we have waited too long.
Bob
Sybil F. Stershic's Comments
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Thanks for your welcome note. I am really looking forward to working in this area. I am so excited to see things from the other side. Driving engagement is very interesting and exciting for me. How did you get started in the field?
This network has grown a lot in the past year. I never expected we would get to large so quickly. I will be taking specific actions to be of assistance to all the members in the near future as we continue to grow. Once again, let me know if I can be of further assistance with the network.
David
I am so pleased that you joined us on the employee engagement network and I love how involved you have already become in some of the dialogues. I think you have so much to offer and let me know if I can be of assistance.
David
Welcome to the EE Network!
I look forward to your thoughts on how managers can better engage employees to serve customers.
Terry
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